Infrastructure & Security Engineer

Runcorn, UK
17 Jul 2019
15 Aug 2019
Contract Type
Full Time
Role Overview

We are currently Infrastructure and Security Engineer for our British Gas social housing group. Working as part of the IS Infrastructure team operating from the Network Operations Centre, you will be responsible for companywide backbone IT Infrastructure, VOIP and data networks.

Key Responsibilities
  • Manage all VoIP and data networks across the business. (Including Wireless, Physical & Mobile Networks)
  • Deliver & produce customer orientated solutions in regards to data, server platforms, and voice capabilities
  • To investigate and resolve complex and high-priority incidents
  • To author and implement changes related to telecommunication services
  • To ensure IS policies and procedures are adhered to (including security and technical standards)
  • Asset Management
  • Network monitoring
  • Service provisioning
  • To liaise with third party providers of services (public telecoms operators, software and hardware maintainers)
  • To pro-actively investigate and advise on service improvements
  • Authoring and reviewing work instructions and standard operating procedures
  • Authoring and maintaining documentation related to the service, such as topology diagrams, IP lists, asset lists etc
  • To educate and champion Sip, VoIP& TCIP Technologies to the business
  • Manage and Maintain VoIP cloud platforms
  • Liaison with 3rd party's regarding commercial contracts, SLA's, KPI's
  • Establishes VoIP & Data networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
  • Provide senior support on Windows Server, Network Appliances & Cloud Platforms
  • Implement DR procedures & Polices

Key Knowledge and Experience
  • Experience of Telecommunications & Cisco Networks
  • Working towards CCENT& CCNA VOIP
  • Strong Troubleshooting Techniques
  • Microsoft Windows Operating Systems
  • VPNS, WAN, TC-IP Topologies
  • Firewall Administration
  • Basic Microsoft SQL
  • 2nd Line 3rd Line Support and infrastructure background
  • Office 365 / Microsoft Exchange

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