Senior Service Desk Analyst

Recruiter
Hays
Location
Bournemouth, UK
Salary
Competitive
Posted
10 Jul 2019
Closes
01 Aug 2019
Ref
1204863512
Contract Type
Permanent
Hours
Full Time
Senior Service Desk Analyst - Bournemouth, Dorset - £26,000 - £28,000

Your new company

You will be joining a company in the heart of Bournemouth, who is a leading organisation within their sector. Due to their recent growth, they are now looking for a Senior Service Desk Analyst to support them following their Digital Transformation. You should be a conscientious team player who thrives within a busy working environment.

Your new role

You will primarily act as a senior lead for the team, responsible for providing a second level of escalation for all members of the team.

In addition to this, you will be providing services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service.

  • Incident management
  • Request management
  • Knowledge management
  • Asset management
  • Continual Service Improvement, adopting ITIL best practices where appropriate
  • Daily System Checks
  • Process Documentation
  • End User Documentation
  • Comply with all company policies and procedures, including but not limited to:
    • IT Usage Policy
    • Health & Safety Policy


What you'll need to succeed

  • Active Directory administration.
  • Microsoft Exchange 2013 & Office 365 administration
  • Management of Web and email filtering permissions.
  • Troubleshooting and understanding of technologies related to:
    • Hardware e.g.
      • Laptops
      • Desktops
      • Printers
      • Mobile Devices
    • Software e.g.
      • Windows
      • Microsoft Office
      • Anti-Virus
      • Business Systems, when relevant
    • Performance Issues
    • Network connectivity Issues
  • Administration of business systems accounts
  • Remote access tool usage


What you'll get in return

In return, you will receive the support and training of a leading organisation, alongside exposure to a plethora of technologies and the additional standard company benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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