Director, Account Management
Director, Account ManagementEvery day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you.Summary of This RoleManages the ongoing development of affiliate & strategic Irish client relationships to ensure deep penetration within the client account and to minimize risks to the relationship while building effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers. Serves as the primary conduit for other company resources dealing with the client. Ensures that operational and service delivery standards are being met and creates a demand for the organizations products and services by raising their profile with clients. May manage the revenue growth of existing clients to include both new sales and organic growth.What Part Will You Play?Guides a team that is responsible for Irish client relationships for a specific product or service. Develops relationships with multiple levels of client leadership, serving as the client advocate within the company, augmenting the clients' business, satisfaction, and growth. Establishes knowledge across the enterprise to ensure stakeholders at all levels have maximum understanding of the client, equipping them to facilitate strong partnerships.Leads and ensures retention of clients based on strategic direction of clients' business. Consults with clients to assist in meeting business objectives. Applies functional or business industry knowledge to relevant business opportunities and problem solving. Maintains strong current knowledge of key subject matter experts in the company and applies those resources as necessary. Creates and manages client growth plans designed to maximize revenue to the company. Serves as an active contributor to all sales efforts and other formal procurement processes. Provides regular updates to finance and executive leadership on progress toward financial goals.Ensures compliance to the contract (to include assessment of service levels). Consults with legal and finance on contractual matters, and works with appropriate leadership to resolve contractual issues. Ensures accuracy of client invoice and maintains appropriate supporting records. Negotiates resolution to financial disputes. Participates in and provides key contributions to contract renewal discussions.Coordinates company resources to respond to client needs 24x7. Serves as client advocate and acts as an escalation point to coordinate resolution of issues that pose substantial customer, regulatory, or financial impacts. Works with leadership, technical and business areas to prioritize work efforts and to build cross functional teams in support of client needs.Leads a team of Account Managers by measuring progress to goals and ensure that the team understands client strategy and organizational complexity to effectively engage at the highest level. Allocates team member resources, to include business development for respective area, for problem resolution and management, client maintenance, project requests, system enhancements, and client specific requests. Provides performance feedback to team members at specified reviews as well as real time coaching to promote a growth environment. Customizes performance expectations and training plans based on role, experience, and knowledge as team member satisfaction predicates client satisfaction.Participates in business and executive reviews based on experience and trends. Owns, directs and ensures complete set up and preparation for the client review monthly, quarterly, and annually, and understanding the content with the intent to improve the clients' business. Aligns clients' needs with internal solutions. Manages the implementation, execution and follow up of actions associated with the client survey.Not an exhaustive list; other duties as assigned.What Are We Looking For in This Role?Bachelor's DegreeRelevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be consideredTypically a minimum of 8 yearsRelated professional experience including a minimum of 3-4 years experience in a supervisory positionWhat Are Our Desired Skills and Capabilities?Experience of payments and cards (desirable)Financial services experience (essential)Account Management/Relationship Management experienceManagement skillsCommercial acumenExcellent communication and problem-solving skillsConfidence and credibility to engage with senior leadershipResilienceNot Ready to Apply? Join Our Talent Community!!US Applicants:TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.EOE/Minorities/Females/Vet/DisabilityOutside of US Applicants:TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.The people of TSYS® and Netspend® are part of something bigger. We have the opportunity to touch millions of people and businesses each and every day - both a tremendous honor and a huge responsibility. We are known around the world for the passion and enthusiasm we bring to the business of payments.TSYS team members are the best and brightest in the industry, with both the drive and ambition required in today's market. We have yet to find limits to what our people can accomplish together.Our family of companies offers a wide array of careers in which team members can leverage their skills and advance their future, while helping TSYS succeed in delighting customers around the world. We want to help candidates find the right fit within the TSYS family and in the right location.Visit our career sites for more information about TSYS and Netspend.