Product Manager - Site Efficiency Services

Cambridgeshire, UK
21 Jul 2019
27 Jul 2019
Contract Type
Full Time
Would you like to work with the internationally recognised and market-leading Volvo Construction Equipment brand?

If so, we have an excellent home-based opportunity to support SMT GB across our southern branch network.

If you are looking for a position with opportunities to progress your career then we are a company that wants to help you, guide you, and inspire you to achieve your full potential. Here at SMT GB we have an employee focused approach and we are a 'learning company' which continually facilitates the development of our employees to improve our business.

Job Summary

This role is responsible for providing consultation and support to both external customers and internal sales and service teams on the full range of site efficiency services and products available.

Using both 'on and off machine' site efficiency technologies and techniques this role is responsible for identifying the optimum utilisation for customers. It will help them maximize productivity and minimize the Total Cost of Ownership. Specific focus will initially be on the use of Co Pilot & the Assist Technologies, CareTrack & Insight reports and both EcoOperator and Simulator options. This role will be responsible for related new technologies as and when they become available.


South UK

Key Responsibilities of the Role:

* Be the subject matter expert and business 'go to' person for on and off-board site efficiency products and services. The Product Manager is expected to understand both the technical (support) and end user aspects of products to ensure the smooth on-boarding and long-term adoption of technologies by customers.

* Deliver training, and support on-site efficiency products and services to SMT sales and service teams including supporting ASMs, CSRs and SMT sub Dealers on site and in customer meetings.

* Carry out the 'EcoOperator Programme' and 'Simulator Programme' as scheduled either through the sales of Level 3 CSAs or as separate bookings via Flex options. Evaluate and follow up with the customer to sustain results.

* Assist Volvo and SMT in the further development of existing or future site-efficiency products (feature requests, pilot tests, upgrades etc.)

* Keep up to date with the latest innovations and technologies within SMT's product line and the competitors.

* Work in accordance with SMT GB standards of health, safety, quality and environmental care.

Product Manager | Construction | Commercial | Home-Based

Essential Skills

* Technical understanding of heavy construction equipment

* Commercial awareness and an understanding of the key drivers in customers' adoption of site efficiency technologies.

* Excellent analytical skills with the ability to identify critical information quickly and demonstrate benefits and ROI from technologies

* Excellent IT skills

* Excellent customer service skills & a proactive approach to customer relationships

* Ability to work on own initiative and prioritise.

* Ability to communicate at all levels.

* Problem solving skills & a logical thinker

* Strong work ethic & a sense of ownership of tasks

* Demonstrates high standards of professional conduct.

* Knowledge and understanding of different operating techniques and control systems across ADT, Wheel Loader and Excavator.

* A customer service background with experience of customer contact with external customers

* Understanding of sales, aftermarket sales and service in a similar environment

Education / Professional Qualifications required for the position:

* Relevant operator qualification (Commercial Driving Licence)

* IT literate with ability to interpret and manipulate data

* Hold a full driving licence

* Desirable: a formal Engineering qualification would be useful but is not essential

* Desirable: experience of delivering training

About Company

SMT GB markets Volvo Construction Equipment products including wheeled loaders, articulated haulers, hydraulic excavators, utility equipment and road equipment products in Great Britain.


We create value by providing sustainable and integrated solutions for the heavy equipment and transport industries across Europe and Africa.


We are the industry leader with state-of-the-art products and services that maximizing the benefits for all stakeholders.

We are a great place to work, with highly skilled teams that are inspired and dedicated to helping our customers succeed.

We are the partner of choice for our customers throughout the lifetime of their equipment

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