Dynamics CRM Application Support Analyst

Recruiter
Applause IT
Location
Macclesfield, UK
Salary
Competitive
Posted
16 Jul 2019
Closes
21 Jul 2019
Ref
1210406144
Contract Type
Permanent
Hours
Full Time
Dynamics CRM Application Support Analyst - 2nd Line

Macclesfield, near Stockport, Cheshire

£27,000 - £33,000 pa + Benefits

Growing and highly innovative IT Managed Services Company and Microsoft Gold Partner requires new Dynamics Support Analyst with experience of support, trouble shooting and providing configuration services for Dynamics 365 CRM end user customer implementations, as part of a small friendly and also growing Dynamics focused team.

Skills/Experience Required:

Knowledge and Experience of Dynamics 365 CRM

Any knowledge of the Dynamics 365 Sales, Service and Field Service and/or PSA will be an?advantage

Knowledge and Experience of Integrating Dynamics 365 with Office 365, SharePoint, Exchange, Outlook

Some experience with working in a Technical Support/Dynamics focused role

Experience with time tracking and basic project management

Knowledge of the concepts of plug-ins, custom work flow assemblies and JavaScript will be advantageous

Knowledge of Dynamics CRM entities, work-flows, configuration,?customisation and solutions

Any Power BI knowledge will be?advantageous

Responsibilities:

Provide support to existing Dynamics 365 customers

Log and process any support cases for Dynamics 365 customers

Ensure all support calls are effectively managed with minimum disruption to the client

Liaise with Microsoft when applicable for support

Provision/Build fields, forms, views within a solution

Record and Update all time and expenses within the project system

Update customers and project managers during Provision and Build stages

Excellent working environment, career progression and company benefit on offer!

Please send CV now and call Tim Morris on to find out more

Dynamics CRM Application Support Analyst - Sales and Service

Macclesfield

To £33K + Bens

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