IT Support Team Leader

Hays Specialist Recruitment Limited
Horsforth, UK
27 Jul 2019
01 Aug 2019
Contract Type
Full Time
IT Support Team Leader/Leeds Trinity University/Leeds/Permanent

IT Support Team Leader


Why choose us?

Leeds Trinity University is one of the UK's top universities for employability. Situated on a beautiful campus just six miles from Leeds city centre - one of the UK's best student cities.

Through their IT systems and staff, the IT Services team seek to provide an integrated, University-wide approach to information technology, supporting learning and teaching, research, innovation, and the student experience. IT Services prides itself on putting students at the centre of everything they do.

The role

As the IT Support Team Lead you will provide line management and specialist IT support for a team of around six 1st and 2nd line support Technicians within an ITIL environment. The team delivers remote and on-site support to colleagues and business areas across the University. You will manage 3rd party suppliers and ensure the team is providing the best customer service to its users. You will ensure the delivery of a high-quality services in line with SLAs and best practice.

Your profile

  • Proven experience of managing and motivating a 1st/2nd line support team is essential
  • Experience of working in an ITIL environment managing a support team that deal with incidents, service requests and problems.
  • An ITIL certification is advantageous but not essential
  • Experience in Windows technologies including Windows10/Windows Server, Active Directory and SCCM would be advantageous
  • Experience of managing 3rd party suppliers is required


  • You will be a self-motivated and dynamic individual who is able to challenge and influence others, including senior stakeholders, and also develop and maintain collaborative working relations across IT and non-IT departments to achieve the best possible results
  • Strong inter-personal and communication skills are essential, as is the ability to lead, motivate and inspire a team of IT support professionals

As an employer of choice Leeds Trinity University offers an extensive benefits package including:

  • Salary package of up to £33,199-35,211 negotiable on experience
  • Leave entitlement of 25-30 days dependant on length of service in addition to statutory bank and public holidays plus local discretionary days and days when the University is closed.
  • Competitive pension package
  • A healthy work-life balance for all employees

Closing date:30th June

Interview Date on site at the Leeds Trinity University:12th July

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