IT Service Delivery and Support Manager Retail

Recruiter
Harvey Nash Plc
Location
Leeds, UK
Salary
Competitive
Posted
26 Jul 2019
Closes
04 Aug 2019
Ref
1204492702
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Harvey Nash is partnering a truly prestigious retail organisation based in Leeds. This very long established and ever evolving organisation is looking for a talented Senior Retail IT Technical Specialist to join them on a permanent basis.

We are looking for a wellrounded Technical Specialist with vast experience delivering and supporting IT service and infrastructure a global retail environment / organisation.

This is a fantastic opportunity for a Technical Specialist who is looking to further their career and gain unique experience directing the Retail Tower of this world famous retailer across the globe.

JOB PURPOSE:

The primary purpose of this role is to deliver and support IT Service & Infrastructure within a select region within EMEIA, whilst simultaneously partnering with Retail teams (inc. District Managers, Store Management & Retail Operations) to ensure IT services and instore technologies meet business demands.

Key Responsibilities and duties:

Ensure IT service escalations are resolved in a timely manner

Support all IT services (POS, AV, Footfall, BackofHouse (Scanners, Printer & PCs), Assets/Devices (e.g. iPad, Team Badge), Time & Attendance and Network & Comms (LIBO, WAN, LAN, IPT, Mobile, Wifi (Guest & Corporate)), in all stores, offices, hubs and manufacturing facilities across your engineer 24x7.

SmallProject Management/Delivery

Local Supplier Management

Build and evolve key Retail and Operational relationships across the country.

Support the successful transition of all Store Deployment Project/Programme completed across the region, into the BAU (BusinessasUsual) support structure.

Essentials

Extensive Retail Store Support experience

Point of Sale (POS) experience

General IT Service experience

Experience of operations

Experience in a retail industry

Strong communications skills and the ability to build relationships with stakeholders

Retail experience is compulsory and Point of Sale, IT Service and Operations experience is extremely advantageous. Your job satisfaction and progression lies at the heart of this well respected global retailer. Therefore, the aforementioned is experience is extremely important but equally so is leadership and character.

Whats in it for you?

Competitive salary and bens

Fantastic opportunity for a Technical Specialist who is looking to further their career and gain unique experience directing the Retail Tower of this world famous retailer across the globe

External training and qualifications

Great social events

The chance for someone to be part of a wellestablished IT function

Collaborative and engaging working environment for you to thrive in

Please submit your CV to #####@######.### to find out more info on this brilliant opportunity to join an ever expanding team that forms part of this truly unique organisation.

Advertised through Zoek 66232664559744d28800e2914dcaaa9d12

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