Account Manager

Recruiter
Willis Group Holdings
Location
Barningham, UK
Salary
Competitive
Posted
14 Jul 2019
Closes
22 Jul 2019
Ref
1185369651
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Summary of RoleMaintains strong Client and Reinsurer relationships for assigned accounts to ensure the appropriate level of service is provided to all Clients within their area of responsibility. Responsible for individual account management and coordination of global post placement services delivered to Clients. Has a full understanding of Client's service requirements from placement of the business through to collection and settlement of claims, efficiently liaising with internal parties. Customer service is, and has always been, a key differentiator in financial services. This role will engage with agreed key Clients, making sure their Client service expectations and needs are aligned with our service proposition and met every step of the way.The role will operate within the Willis Global Servicing HubsThe RoleClient Relationship ManagementUnderstand client's business and their reinsurance programmes, liaising with sales team to understand any specific client requirementsActs as a point of contact to Client, Broker, Local Overseas Offices, Market and Management for assigned accountsForge and maintain close working relationships with agreed ClientsForge and maintain close working relationships with Markets including face to face broking where appropriateImprove the overall customer relationship, delivering reliable administrative support and Client serviceEstablish what services the Client values, providing clear, accurate, timely and relevant material including MI as required by the Client, Broker and Local officeResponsible for ensuring all post placement servicing is delivered and prioritised, invoiced and settled in accordance with contract terms and clients expectations, overseeing end to end process until full payment to/from all partiesWorks closely with broking team to ensure they are kept apprised of issues and developing situations are escalated as necessaryMaintains ultimate responsibility for coordinating query resolution with the Client and ensuring effective management of queries per Client instructionsCoordinates and attends technical and claim audits when necessaryMonitoring of contract or program experience for assigned Clients, being aware of any anomalies and escalating any concerns to the Account Executive as appropriateCoordinates with all internal stakeholders relative to the client portfolio and works closely with the Account ExecutiveIs aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are escalated to managementAdheres to standard internal processes, policies and procedures, and other external regulatory requirementsCompliance with legal requirements, industry regulations, organisational policies and Willis Re best practice and professional codesCoordinates regular engagements to ensure Client satisfaction and to gain an understanding of Clients business and operating environmentUndertake travel as required to Clients, Reinsurers and/or other Willis offices and attend relevant meetings, ensure meeting notes and follow up actions are completedTechnical knowledge of Reinsurance business and all servicing functions essential pertinent to the clientAssociatesWorks proactively with peer group and team members to share knowledge to achieve the best results for the clientsIn conjunction with the Client Service Manager, motivate and develop the skills and competencies of the team members in line with Willis HR policies and procedures, ensure any team skills and knowledge gaps are met with appropriate training to fulfil the requirements of the business and providing input to performance reviews and objective setting.Has a lead role in coordinating with broker support and contract drafters to ensure wording provisions meet servicing requirementsThe RequirementsEducated to A level standard or relevant industry experience as a minimum according to the roleHolds all regulatory licences, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines.This role will be based in our Ipswich office, with travel to other locations as required.Equal Opportunity EmployerJob ID: 180003NUEmployment Type: Full-timeJob Area: OperationsFunction: Operations GeneralIndustry: Consulting Services

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