Salesforce CRM Retail Business Analyst -Retail, CRM, Salesforce

Recruiter
Ampersand Consulting
Location
Gloucestershire, UK
Salary
Competitive
Posted
16 Jul 2019
Closes
23 Jul 2019
Ref
1204147043
Contract Type
Permanent
Hours
Full Time
Salesforce CRM Retail Business Analyst (Retail, CRM, Salesforce Service Cloud, BA)

Salesforce CRM Retail Business Analyst (Retail, CRM, Salesforce Service Cloud, BA)

6 months (high expectation to be extended): £450 per day

Our client, one of the most innovative retailers in the UK are searching for a Salesforce CRM Retail Business Analyst (Retail, CRM, Salesforce Service Cloud, BA) to come in to join their digital transformation programme.

Working under the Global Programme Lead and Project Manager, this Salesforce CRM Retail Business Analyst (Retail, CRM, Salesforce Service Cloud, BA) will have extensive experience of delivering Salesforce CRM and Service Cloud as part of a Contact Centre implementation.

The successful Salesforce CRM Retail Business Analyst (Retail, CRM, Salesforce Service Cloud, BA) candidate will have a solid background in retail and have particular experience in the following areas:

* Experience of delivering Salesforce CRM, Service Cloud and Contact Centres

* Application knowledge of Salesforce able to work with architects and technical teams

* Defining and delivering user stories using MOSCOW ratings

* Mix of Agile and Waterfall methodologies

* Excellent communication and problem management skills

* Retail experience is essential

* Able to travel

If you have experience or can recommend anyone as a Salesforce CRM Retail Business Analyst (Retail, CRM, Salesforce Service Cloud, BA), please apply and refer below - feel free to call me.

Salesforce CRM Retail Business Analyst (Retail, CRM, Salesforce Service Cloud, BA)

Salesforce CRM Retail Business Analyst (Retail, CRM, Salesforce Service Cloud, BA)

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