Business Relations Manager/Service Delivery Lead

Uxbridge, UK
16 Jul 2019
15 Aug 2019
Contract Type
Full Time
Business Relations Manager/Service Delivery Lead


ITIL, Stakeholder Relationship Management

Our client is a global organisation who are a forerunner within their sector. With over 20,000 employees spread across 70 global locations they are an employer who value and reward their staff with excellent career development routes.

The IT Business Relations Manager/Service Delivery Lead will assist the IT team in managing relationships with stakeholders, acting as the IT business partner and executive escalation contact, as well as managing deliveries and stakeholder expectations. In addition, the IT Business Relations manager will be responsible for IT problem management processes.

Key Responsibilities for Business Relations Manager/Service Delivery Lead
  • Executes requirements elicitation for gathering the needs of different departments in the Deck-Maritime and Security units (HESS departments);
  • Carries out a feasibility analysis to quantify business and technical impacts and costs as well as planning for associated risks.
  • Recognizes problems and can make recommendations/decisions on the best course of action to remediate; Identifies solutions using existing and/or available resources based on knowledge of the organization and level of execution effort.
  • Investigates technical problems and analyses opportunities for both new and existing services, providing recommendations;
  • Manages relationships with and between stakeholders, identifying opportunities, objectives and potential benefits available;
  • Details projects and new business initiatives. Produces written documentation to support the projects and the implementation for all onboard applications;
  • Supports and guides business areas on the development of business cases where applicable;
  • Works autonomously on small projects, keeping up-to-date documentation and status information;
  • Possess the ability to coordinate small teams (3 to 5 people);
  • Follows up closely with delivery of projects, being the link between the vendors and the business;
  • Participates in all test phases, defines test scenarios and identifys needed test steps, maintains focus on agreed scope and main business requirements;
  • Identifies and explores opportunities for service and business improvement. Drives the analysis, identification, prioritization, and implementation of improvements and efficiencies.

Job-Requirements of Business Relations Manager/Service Delivery Lead: skills, competencies, experience
  • English fluency is a must. Italian and any other European language is an advantage;
  • Degree in Business Administration, Economics or Information Technology;
  • Deep knowledge in 2 or more technological domains (network, physical or virtual infrastructure, applications, database), IT architecture;
  • At least 2 years experience in project management
  • Experience within transport, cruise, aviation or travel industry related to shipboard IT operations, shipboard infrastructure implementations, and new builds are preferred;
  • Exceptional Excel skills coupled with good Presentation, Report Writing, and Analytical Skills;
  • Ability and desire to learn fast;
  • Customer Focus;
  • This position may entail occasional overtime work, including in the evenings/nights outside normal office hours, at weekends or on public holidays;
  • Travel required 30% of the time.


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