hardware/software repair engineer

OurTeam Ltd
Bishop's Stortford, UK
16 Jul 2019
03 Aug 2019
Contract Type
Full Time
We are working with SageGreen, to recruit a hardware/software repair engineer for their client. They are a fast-growing and ambitious company looking to recruit an enthusiastic and motivated Repair Engineer to join their Technical Support and Delivery Team.

Your knowledge and experience repairing mobile Android and Windows devices will be advantageous, however extensive product training and guidance will be provided to the ideal candidate.

On offer is a career opportunity for a team player wanting to make a genuine difference in a forward-thinking company that places a greater emphasis on end user satisfaction.

Your role will be:


To provide hands-on hardware support for mobiles, tablets and panel PC's, including remote first line fixes, troubleshooting and physical device repairs.

Your responsibilities:

?To provide remote support and first line assistance to customers where possible

?To evaluate and troubleshoot issues prior to repair

?Assist with ticket logging and issuing of device return instructions

?Carry out physical repairs on devices

?Perform ticket admin, including cause and resolutions, to assist with trending

?Quote and invoice customers for chargeable work

?Contributing to continuous improvement ideas for the department

?Contribute to the creation and upkeep of knowledge articles

?Provide technical product expertise to assist sales

Essential qualifications/skills/ experience:

?Junior Hardware Engineer for at least 12 months OR

?First Line analyst for 12 months

?Able to read and interpret engineering standards and requirements.

?You will have some experience of repairing technology products, either mobile phones, iPads etc

Additional desirable qualifications/skills:

A-Level Maths / English

Equivalent vocational and trade qualifications:

Maths and English GCSE

Engineering apprenticeship

If you would like to be considered for this role, please send your updated CV

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