Italian speaking Service Delivery Manager

Central London, UK
15 Jul 2019
05 Aug 2019
Contract Type
Full Time
Job Title: Italian speaking Service Delivery Manager
Competitive Salary + Benefits

Chapman Tate Associates are pleased to have partnered with a market leader based in London to recruit an Italian speaking Service Delivery Manager. My client is seeking an experienced Service Delivery Manager with multilingual and broadcast/media industry experience. You will be assigned to one or more existing clients and must communicate with these customers in both English and Italian languages.

You will have the opportunity to work with a fast-dynamic team, working closely with great technical colleagues. By working for my client, you will gain exposure to working alongside some well-known brands gaining the opportunity to work on solutions.

Your day to day tasks:
  • Ensuring that all aspects of a service are delivered at a high standard, and that SLA and KPI targets are met and, where possible, exceeded.
Effectively communicating with the clients, both in establishing ongoing operations and answering any questions or concerns. Lead or attend customer meetings, video and phone conference calls.
  • Generating and presenting reporting data to the client, including tailoring such reporting to the needs and interests of the client.
  • Work with the Engineering, Client Services and Operations Teams internally to coordinate and develop processes to meet the requirements of the client and to improve existing processes.
  • Ensuring customer tickets are responded to and resolved in accordance with agreed service levels.
  • Define, own and improve the processes that underpin service delivery to customers.
  • Ensuring services are delivered within their scope boundaries and be prepared to escalate scope breaches with customers when necessary.

This role is located in our central London office, with travel to customer sites in London as needed.

You MUST have the following:
  • Experience in a service delivery management role within a broadcast, content delivery, content protection, or similar technological realm.
  • Excellent written and communication skills, with the ability to document and communicate technical concepts to a sometimes-non-technical audience.
  • High level organisational and resource management skills, and the ability to work to tight deadlines.
  • Experience of coordinating with other teams to achieve a common goal in an efficient and timely manner.
  • Familiar with service desk systems and the concepts of ticket management.

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