Helpdesk Agent (German speaking)

Recruiter
Stafffinders
Location
Kettering, UK
Salary
Competitive
Posted
28 Jul 2019
Closes
31 Jul 2019
Ref
1192976611
Contract Type
Permanent
Hours
Full Time
Stafffinders have an urgent requirement for a German speaking Helpdesk Agent to join our well established, global client based in their Kettering office. This is providing cover from 8th July -16TH July (there will be a few days paid handover before the start)

Our client is a leader in providing IT Services and Solutions to large corporations worldwide. Those services include Help Desk, Desk Side Support, PC Life Cycle Support, PC and Wintel/Unix Server Hardware Maintenance.

The tech would mostly be utilized for just answering the phones and creating a ticket in their ticketing system for a more experienced tech to work on from there. So, we are particularly keen to speak with those with experience in creating tickets in a help desk environment, but any extra experience would be a bonus.

Hours: 07:-00-16:00 (Mon to Fri)

What you'll be doing:
  • Respond to end user issues using Phone, Live Chat, E-mail & deskside
  • Diagnoses, troubleshoots and resolves intermediate to complex problems with computer operating systems and application configurations.
  • Performs installation of desktop software products.
  • Performs additional application installation and/or configuration as required.
  • Troubleshot & solved computer and network printer problems as needed

Qualifications include:
  • 2+ years related experience, or equivalent combination of education and experience
  • Office 2013 / 2016, Windows 7 / 10, Apple / Android phones
  • Experience documenting issues and troubleshooting in ticketing system

Stafffinders are acting as an Employment Agency in relation to this vacancy.

Similar jobs

Similar jobs