Retail Sales Advisor

Cordant Contact Centre
Huddersfield, UK
18 Jul 2019
24 Jul 2019
Contract Type
Full Time
Our client are now looking for a Store Sales Advisor to join their very successful showroom team. You'll be based within their Huddersfield showroom supporting customers that come in, whether it be to purchase a new product, pick up an order, or deal with any customer query or return. I am on the look out for someone who is focused on delivering excellent customer service, dealing with customer efficiently and professionally, whilst offering any advice required in order to leave a positive and lasting impression.

What else will you have to do?

You'll be based within the showroom, in which you'll be supporting customers that come in to visit us. You'll be there to provide advice and support, and processing sales to meet customer needs, as well as arranging customer collections with our warehouse team. As you'd expect you'll help customers that are returning orders, booking them in, logging them in the system and dealing with their queries accordingly. Finally you'll support the showroom team with the displaying of products, ensuring the showroom is tidy and carrying out stock movements. The role is varied, which means each day has its own challenge.

So what's really important to us?

We're really keen to hear from you if you've got excellent communication skills. Of course, we need you to have previous experience working within a customer service role, and ideally we'd like that be within a face to face retail environment. As you'd expect you'll enjoy talking to customers and delivering an excellent customer experience, whilst working as part of a small team. There'll also be some manual support needed as customer may need help getting goods to there car, and we need to make sure we can help them. You obviously must have a professional approach with our customers, to make sure they have an excellent experience. Finally our showroom is open 7 days a week and therefore weekend work will be included as part of the role.

Who are we?

Our client is a dynamic, creative and innovative ecommerce electrical goods retailer. They are one of the fastest growing and largest independent UK online retailers, with a turnover of over £200 million. They have six well recognised, award winning online brands including Laptops Direct, Appliances Direct and Furniture123. They continue to grow year on year, so now is the time to join! Last year we were voted the 5th best online shop in the UK by Which? Customers, beating many well-known brands.

So what else do you get if you come work with us? The list is endless but here's to mention just a few:
  • We want to make sure you look after yourself, so a healthcare cash plan is in place to give you money back on all the basic including the opticians, dentist, physio, health screening, and much more.
  • No city centre problems as all our sites we have free parking, which means you have no additional costs or parking issues.
  • We all love a holiday so we make sure you've got your holidays with an incremental entitlement starting at 20 days, increasing to 25 days the longer than you're here, and don't forget you've got the bank holidays too.
  • No-one likes to work on their birthday, so after one years' service we also make sure you get this day off too so you can go out and celebrate!
  • Not happy with all that holiday, we also give you the to buy 5 additional days holiday after probation so you can really get that work life balance.
  • If you show up to work and give us that commitment we want to make sure we reward you so will give you an additional days holiday per year for 100% attendance.
  • I can't imagine you wouldn't want to buy something that we sell, so you will be able to take advantage of our amazing range of products with our staff discount scheme.
  • And of course we've got all the usual bits and pieces including a company pension scheme, company sick pay after 2 years' service, all other benefits to help ease your responsibilities.
  • Feel excited by what you read, well get in touch. If you know the job is for you then send a covering letter and CV over for us to take a look at and we'll be in touch!

The salary for the role is £17,285 OTE 26K

Opening hours - Monday to Friday between 9am - 7pm, Saturdays between 9am - 5pm and Sundays between 10am-4pm.

Full time permanent

Cordant People are an equal opportunities employer


Cordant Group is an equal opportunities employer

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