Senior Website Manager (Ecommerce)

Recruiter
Skylight Search Consultants
Location
Borehamwood, UK
Salary
Competitive
Posted
28 Jul 2019
Closes
31 Jul 2019
Ref
1192956646
Contract Type
Permanent
Hours
Full Time
Our global e-commerce client based in Hertfordshire / North London is looking for an experienced Product (Website) Owner.

You must have a minimum of 5 years strategic Website Development experience - and a focus on front end user improvements. Proven commercial experience in a similar role for an Ecommerce based business / transactional website is desirable, with a focus on template and customer journey optimisation, or introduction of new initiatives.

You will sit within the Marketing department, reporting into the Head of Ecommerce.

In return they are offering £70K - £80K plus 10% yearly performance bonus, excellent benefits including brand new offices (with free food and break out areas), 25 days annual leave, gym discount and healthcare.

About the role

They are looking for a forward thinking, innovative individual who is passionate about eCommerce. You will be responsible for the introduction of new innovative concepts as well as the optimisation of existing user journeys across all our platforms.

The role has direct management of a team of experienced Product Owners (currently x2), who have a day to day focus on ensuring the product roadmap is prioritised correctly and delivered efficiently. The Product team works closely with the web design, web optimisation, web trading teams as well as IT.

Responsibility covers the main 2 websites, their Recipient Activation/Exchange websites, and any products developed in the future (such as Apps, etc).
  • Responsible for creation and delivery of strategic website development initiatives to drive performance and conversion of the websites
  • Collaboration across the product team and the wider business, to define a forward-looking roadmap, using web analytics and customer insight to prioritise opportunities in line with wider business requirements
  • Work alongside Web Trading Team to identify customer drop out points or low converting functionality and to develop technical solutions to alleviate these pinch points
  • Take ownership of individual product area and full responsibility for leading development in this area, including:
    • Identifying areas of improvement that will contribute to increased sales and improved customer experience
    • Managing development projects from end to end including spec, development of proposed wireframes, tagging brief, QA, UAT, post launch analysis and ongoing optimisation
    • Ensuring bugs are identified and resolved promptly to ensure no impact on day to day trading
    • Ensuring that all development is prioritised effectively
    • Assisting in wider business projects that impact product areas to ensure that the best solutions are put in place to help deliver the optimum customer experience
  • Developing strong understanding of business processes and systems
  • Support business with delivery of other online projects
  • Manage and develop a team of 2 direct reports

Desired Skills and Experience

This role will best suit an individual who is well organised, pragmatic, and a lateral thinker, with an inquisitive mind who is motivated to work both individually and as part of a team.

The nature of the role means it varies from supporting live issues on current technologies, developing roadmaps, and supporting product creation from conception to live.
  • You must have a minimum of 5 years strategic Website Development experience - with a focus on front end user improvements
  • Proven commercial experience in a similar role for an Ecommerce based business / transactional website, with a focus on template and customer journey optimisation, or introduction of new initiatives
  • Able to demonstrate exposure to and experience of being a key project stakeholder in web-based projects
  • Exceptional web analytics knowledge (either Adobe Analytics/Omniture, Google Analytics, Coremetrics)
  • Experience of working with UX/development teams
  • Experience from a retail or commercial background
  • Experience of managing a proactive and independent team
  • Previous experience of using Endeca will be an advantage.

About You
  • High attention to detail with an ability to demonstrate strong written and verbal communication skills
  • Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
  • Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
  • Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation
  • This role does not require any skills related to project management, scrum or development. Please do not apply for this role if you are from one of these backgrounds and keen to pursue similar roles.

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