IT Support Engineer

Recruiter
Candidate Source Ltd
Location
Camberley, UK
Salary
Competitive
Posted
15 Jul 2019
Closes
25 Jul 2019
Ref
1208727542
Contract Type
Permanent
Hours
Full Time
A growing and thriving Big Data Consultancy based in the Thames Valley is looking for an IT Support Engineer in Camberley due to major expansion and new projects. You will be joining a dynamic environment where there is never a dull moment. One project went from an idea to delivery in 4 weeks!

You will be responding to customer enquiries in the pursuit of infrastructure support for the Microsoft Office 365 infrastructure in AWS and Azure environments. For doing this, you will receive a fantastic range of benefits including enrolment onto the pension scheme, 20 days holiday plus bank holidays with one extra day per year of service (up to 25 days max), a Perkbox membership and discretionary bonuses.

As an IT Support Engineer, your responsibilities will include:

  • Responding to tickets via automatically logged emails.
  • Either working on shared web sessions or remotely documenting, defining and resolving issues with co-workers and customers.
  • handing over reproduction steps and videos of the issues.
  • Being aware of the GDPR protection of customer data.
  • Ensuring the root cause is found and knowledge bases are updated.
  • Keeping abreast of the latest releases of Azure, Windows, and Office.
  • Being available for certification and training from the major vendors.
  • Working with the team to develop user stories and tasks from the feature requirements.

To be a successful IT Support Engineer, you will have the following skills and experiences:

  • A degree or equivalent or practical commercial experience.
  • Good communication skills, verbal and written.
  • To be an analytical team player who takes pride in their work
  • An eye for detail, striving to improve delivery and quality.
  • To have some experience of support issue systems (they use Jira).
  • Some experience of VPN gateways, databases, fix promotions, backups, rollback steps, Windows laptop deployments.


In return, an IT Engineer will receive a salary of c£45,000 per annum.

To apply for this role as IT Engineer, please click apply online and upload an updated copy of your CV.

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