2nd Line Software Support & Development

The Curve Group
Bracknell, UK
17 Jul 2019
25 Jul 2019
Contract Type
Full Time
2nd Line Software Support & Development


Responsibilities of the role:

Ideally you will have a strong background in software support and have led some development projects too! if you want to be part of the evolution and innovation of banking and payments technology this is the right role for you.

Support and maintenance
  • To liaise with the user to diagnose faults
  • To provide clear recommendations on the likely fault and 'fix' required
  • To personally 'fix' the fault and ensure user is updated on call progress, fix or future action and likely timescales
  • To ensure follow up action that will prevent the recurrence of faults, may include updates of documentation, user training, systems upgrades, software patches or bug fixes
  • To ensure all chargeable 'fixes' are identified and reported

Development or upgrade
  • To assess the effort required for the development or upgrade activities and produce estimates of time to be spent on work
  • To lead the analysis and design activities
  • To build the system/software and ensure robust testing, including integration and business environment
  • To ensure robust 'change control' is in place to introduce the new system/software
  • To ensure documentation is updated promptly and accurately to reflect change
  • To design and deliver user training

  • To assess the effort required for project and produce estimates of time to be spent on work
  • To produce a clear plan of the project
  • To lead the scheduling and control of all project activity, including the delivery schedules, project milestones and dependencies, acceptance criteria, quality criteria, commercial arrangements and financial parameters
  • To liaise with all project 'stakeholders' to ensure they are sufficiently informed and involved during all stages of the project
  • To ensure robust acceptance criteria for the project and appropriate levels of customer 'sign off'
  • To supervise the project and ensure early 'remedial' action (or escalation), when required
  • To adhere to the chosen project management methodology
  • To prepare and control the project budget and ensure delivery against financial targets set, including accurate financial forecasting of the performance of project
  • To oversee the work of any human resources assigned to the project

  • Windows
  • Software technical support
  • Customer Service
  • C, C++
  • Scripting
  • Log file analysis
  • Attention to detail
  • Creating reports
  • Basic Project Management

Sounds like the right time to move. With us you will find all the exciting challenges that are possible in a world-leading IT company.

Who We Are - Customer Focused - Operational Excellence - Culture and Talent

Find your future here!

24,000 employees globally, 900 in the UK, trading in 130 countries with a revenue of $4.6 billion. 10 million+ service calls each year, 2 million+ installed POS and ATMS. Partners to most of the top 25 retailers and top 100 banks.

We are looking for an experienced Software Technical Specialist with exceptional customer service skills to:

Ensure the highest levels of customer satisfaction with all work activities

Ensure appropriate, comprehensive and timely reporting of work and early escalation of any issues that may impact on the quality or delivery timescales

Proactively read technical documentation to ensure technical skills are up-to-date and effective

Identify opportunities to drive down the cost of delivery and participate in the design and implementation of specific programmes to implement these cost reductions

Provide one-to-one coaching, support and guidance to colleagues to develop new 'talent' within the Company

What We Do - is change the future of how people interact with financial institutions and retailers. We bring together the best in services-led, software-enabled expertise and innovation. We Automate, Digitise and Transform the Way People Bank and Shop. We offer Solutions Bridging Digital and Physical Channels

DN Vynamic Software - The industry's first end-to-end connected commerce portfolio

DN AllConnect Services - Your Team, Powered by Ours

ATM as a Service - The global "as a Service" market is set to grow by 38% by 2020 - a tailor-made solution that optimises your self-service fleet.

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