Customer Service Advisor

Bishops Cleeve, UK
18 Jul 2019
24 Jul 2019
Contract Type
Full Time
Role: Customer Service Advisor

Location: The Grange, Bishops Cleeve, Cheltenham

Start Date: 27th August

About this role:

Join an award-winning team, tackling a range of customer queries relating to Life and Pensions products. Collaborate with other areas of the business to provide support and solutions for all their policy needs.

Are you passionate about helping people, have a talent for talking and an ability to multi-task? To join us, you'll also need to be confident, articulate and learn a variety of systems to a high level of competence, whilst achieving our call handling targets.

What you will do:
  • Represent the company as the first-point-of-contact for customers and financial advisors in our busy contact centre.
  • Combine your experience with guided procedures to help customers with their queries. These can range from arranging a plan valuation or change of personal details to providing complex trust or technical policy information
  • We want you to go the 'extra mile' with our customers, to be polite, professional and enthusiastic
  • Be able to clearly explain complex technical information in an understandable way
  • Integrate well within your team, from working relationships and be a positive influence with customers and colleagues

Your experience will include:
  • GCSEs, including Maths and English Grade C/Grade 4 or above
  • A confident and articulate telephone manner
  • A proven record in customer services
  • Team player
  • To be computer-literate and confident, including experience using Microsoft Office programs
  • The ability to listen and accurately record information

About Capita Life & Pensions:

We work with our clients to administer Life, Savings and Pensions policies on their behalf. Our expertise and our talented team help to provide specialist solutions and improve operational effectiveness for new and existing clients, saving them money and adding value.

What's in it for you:

At Capita, we believe an open and transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us effective at what we do.

As well as a generous basic salary, we also give you 23 days holiday, company-matched pension scheme and access to a variety of voluntary benefit options. These include a Share Save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

Next steps:

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Become a Change Maker

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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