Application Support Technician

Vantage Recruitment
Castle Donington, UK
11 Aug 2019
19 Aug 2019
Contract Type
Full Time
Application Support Technician SQL £38k Continental Shift Pattern

We are looking for an experienced Application Support Technician to join a an automated distribution centre in Castle Donington
The role of IT Support Technician could also be known as Application Support Analyst or IT Support Specialist and you will need a good level of knowledge of SQL and ideally an understanding of either Java, c# or an oo language.

The IT Support Technician / Application Support Analyst / IT Support Specialist provide technical support for the automated material handling software systems and equipment in the distribution centre performing complex troubleshooting and problem solving mainly in SQL.

Key Tasks of IT Support Technician
  • Identify and resolve issues with Warehouse Management Systems and Material Flow Systems.
  • Identify issues that are mechanical or IT based and escalate to the appropriate team.
  • Train internal and external customers to increase system knowledge, resolve and prevent issues from recurring by Design test scenarios to identify system issues.
  • Daily analysis of system operations and reports to track and identify opportunities for improvements.
  • Create documentation and training material for system users.
  • Design, generate and maintain reports detailing the daily operations of the systems.
  • Participate in customer and internal meetings.
  • Communicate with warehouse operatives on problems and the resolutions
  • Assists software development team with projects.
  • Works as part of international team to ensure maximum system uptime and performance.

Qualification Requirements:
  • BSc or HND / HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work.
  • Experience with SQL databases (Oracle, My SQL, SQL Server) (essential)
  • Experience with Java or other object-oriented programming languages (desirable)
  • UNIX or LINUX knowledge (desirable).
  • Hardware knowledge (desirable)

You will be working on a continental shift pattern (12 hour days and nights - including weekends) and you will work for the company at their clients (well-known retailer) distribution centre.
If you are a qualified experienced IT Support Technician / Application Support Technician/ IT Support Specialist with good SQL knowledge and happy to work shifts then we would like to hear from you.

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