Quality Assurance Team Manager

Willis Towers Watson
Reigate, UK
28 Jul 2019
21 Aug 2019
Contract Type
Full Time
Summary of Role

The Quality Assurance Team Manager role at Willis Towers Watson serves as an integral member of a global Agile Product Development team to design, build, test and deliver Willis Towers Watson's technology products to our external and/or internal clients.

This role works with Willis Towers Watson's proprietary and/or industry-leading systems and applications and ensures these are designed and built according to agreed-upon technical specifications and quality standards. You will lead a forward-thinking and technology focused Quality Assurance team that seeks to leverage the latest emerging trends in the field of software testing to deliver Willis Towers Watson products to the market place.

The Role

Performance Objectives:

Client Focus:

  • Passionate commitment to help team develop high quality products within agreed-upon release dates.
  • Helps team self-manage towards development and innovation, guided by the stakeholders' expectation.
  • Contributes to team innovation activities, requested prototyping or research and development activities.
  • Helps team understand and embody the Product vision and business needs for a successful, low-defect, on-time product release.
  • Work in a collaborative manner within a high-pressure environment to develop key relationships


  • Builds and support a culture of trust and transparency where collaboration is fostered within the Scrum teams and with the Program and Product Managers to work towards a common business goal.
  • Supports team members across geographical locations.
  • Actively participates in Scrum Ceremonies.
  • Identify key improvements continually to help drive efficiencies
  • Fosters a culture where risks and issues are managed at the lowest responsible level by communicating and collaborating with team members.
  • Supports building a Community of Practice to enhance continual learning.
  • Helps team members serve as a champion of quality for their scrum team and helps support the QA Community of Practice, knowledge sharing sessions, lunch & learn, brown bag sessions, and other learning sessions.
  • Constant pursuit of improving team velocity and efficiency, allowing effective release planning and diagnostics for the team.


Leads the team in assessing opportunities to strengthen definition of done that gets the team closer to delivering working software at the end of every sprint.Helps team members self-organize and apply cross-functional competencies to create high-value products.Pursues continual growth related to the business domain within the respective line of business.

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