Retail Manager

West Bromwich Building Society
Birmingham, UK
18 Jul 2019
27 Jul 2019
Contract Type
Full Time
Retail Manager

Salary: Circa £34,000 - £40,000 per annum dependent upon experience, plus car allowance

Full Time: Monday - Friday (09:00 - 17:00) + Saturdays mornings (09:30 - 12:30)


Location: Branch Network (management of up to 8 branches)

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge waiting at the West Brom.

As a Retail Manager you will be expected to lead your teams to deliver to ensure that each branch is fully equipped to reach its goals. You will drive a strong customer focused culture within your team that aims to deliver an outstanding overall branch experience. You'll be flexible, versatile and able to multi-task, demonstrating the ability to plan ahead to ensure everything runs smoothly day to day in your cluster.

Key Responsibilities
  • Provide strong leadership so that Branch teams have that skills and knowledge to turn customers into fans maximise effect
  • Manage and develop Branch Managers plus all staff in your base branch
  • Responsibility for managing effective recruitment and retention of high quality teams, development and training within your retail branches
  • Develop your direct reports to maximise their personal and team contribution to the Society's core objectives
  • Recognise outstanding behaviours in the moment and ensure poor behaviours are tackled fairly and promptly
  • Promote a customer focused culture within your retail branches, focusing on understanding and improving the customer experience.
  • Ensuring appropriate controls are in place to comply with legislation, FCA regulations, policies and procedures
  • Take responsibility for your own personal development

Skills & Attributes
  • Effective motivational, leadership, communication and coaching, influencing and mentoring skills
  • Experience of people management/development within Financial Services
  • Exceptional customer service experience
  • Genuine interest in customers and their needs
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment, and on own initiative in pursuit of business objectives
  • An ability to complete a wide range of tasks within strict time guidelines
  • An ability to build and maintain strong working relationships across all Society business functions and areas of operation
  • CeMAP qualification desirable but not essential
  • Flexibility within the branch network when required

What's in it for you?

We wholeheartedly believe that our people are our greatest asset, that's why in addition to your salary you will be rewarded with a wide range of other benefits:
  • Generous annual leave starting at 25 days + bank holidays
  • Performance related pay scheme
  • Pension scheme where we will match your contribution up to 10%
  • Social club membership - dozens of discounts available for a wide variety of family days out and events
  • Corporate health plan with the option to include family members
  • Discounted travel cards
  • West Brom staff car scheme

Flexibility - At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. We recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them.

If you are interested in applying for a role with us and have a need for flexibility within your working schedule please discuss this with our recruitment team when making an application as wherever possible we'll be open to a flexible working pattern.

Why choose the West Brom?

We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

Check out our careers page to find out more about our culture and benefits.

*Please note - We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. 'the West Brom' is a trading name of West Bromwich Building Society.

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