Branch Manager

West Bromwich Building Society
Birmingham, UK
12 Jul 2019
24 Jul 2019
Contract Type
Full Time
Branch Manager

Salary: Circa £23,000 - £28,000 per annum depending upon experience

Full Time: Monday - Friday (09:00 - 17:00) + Saturdays mornings (09:30 - 12:30)


Location: Northfield

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting at the West Brom.

You will ensure our customers' needs are at the forefront of your day every step of the way. You'll be flexible, versatile and able to multi-task, demonstrating the ability to plan ahead to ensure everything runs smoothly day to day in your branch. You will actively monitor and analyse branch activity to maximise performance within your team.

Key Responsibilities
  • Full operational running of your branch
  • To be the face of the West Brom
  • To influence superior levels of customer service
  • Providing solutions to individual customers' needs
  • Ability to get things right first time
  • Proactively leading, managing, training and mentoring of all staff
  • Maintain a positive team environment
  • Ownership of individual and your teams development
  • Encourage customer feedback

Skills & Attributes
  • Experience of people management/development
  • Exceptional customer service experience
  • Genuine interest in customers & their needs
  • Driving enthusiasm within a team
  • Excellent written and verbal communication skills
  • Meticulous attention to detail
  • Flexibility within the branch network when required
  • Ability to build and embed long term relationships within the wider community

What's in it for you?
  • Performance related pay scheme
  • Generous annual leave starting at 25 days
  • Pension scheme
  • Life assurance
  • Corporate discounts

Inspired by the Society's Vision and Values, it's not just what we do but how we treat our colleagues and customers that makes the people at the West Brom really stand out from our competitors.

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. If you are interested in applying for a role with us and have a need for flexibility within your working schedule please discuss this with our recruitment team when making an application as wherever possible we'll be open to a flexible working pattern.

*Please note - We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. 'the West Brom' is a trading name of West Bromwich Building Society.

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