Servicedesk Team Leader /Manager

Quantica Technology
Leeds, UK
08 Aug 2019
17 Aug 2019
Contract Type
Full Time
Service Desk Team Leader /Lead Analyst / Manager - Professional Services - Leeds city centre - £32,000 - £38,000

Leading Professional Services organisation require a hands-on Service Desk Team Leader / Lead Analyst to manage a small but expanding Servicedesk/ 1st / 2nd Line team.

As a Service Desk team Leader team you will responsible for installing and configuring laptops, PC's, mobile phones, hardware and software applications and have a good working knowledge of Windows 8 and 10, Office 2016 and ideally Azure and Citrix cloud based technologies would be advantageous. You will also have an ITIL certification or worked within an ITIL focused environment.

In this Professional Services environment and working in a single site business you will be the main 'face' of IT with the client expectancy being nothing less than a first rate service therefore working as a key member of the firms' proactive IT support team, you will be responsible for providing IT and infrastructure support and service delivery in a desktop/server environment to local and remote users, across all technology disciplines within the business to ensure service levels are met. New projects are planned in which you will have involvement in, these include an Infrastructure upgrade which includes Hybrid cloud utilizing Microsoft Azure and Citrix cloud services and desktop/laptop upgrades to windows 10 and office 2016.

In a Windows environment you will allocate work and supervise the Helpdesk/IT support colleagues, to ensure the effective management and co-ordination of 1st and 2nd line support whilst providing 1st and 2nd line telephone, email and remote support and general troubleshooting and configuration problems and troubleshooting problems on mobile devices such as iPhone/Active Sync.

This role is commutable from West Yorkshire, South Yorkshire, North Yorkshire, Barnsley, Leeds, Wakefield, Bradford, York, Selby, Harrogate, Halifax, Huddersfield, Skipton

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