MA Select
Ilford, UK
26 Jul 2019
01 Aug 2019
Contract Type
Full Time

Our client is currently looking to recruit a Household Account Handler based in their Ilford office, working as part of the Personal Lines team.

The Role

The successful candidate will be required to work as part of an office based team providing a

professional service to an allocated panel of home insurance clients, including Mid Net Worth (MNW) and High Net Worth (HNW).

Your main duties will include, but not necessarily be limited to;
  • providing advice on, including placement and processing of, general household, MNW and HNW insurance products.
  • new business quotations
  • renewal negotiation both with clients and insurers
  • daily administration of clients personal insurance portfolio including mid-term adjustments, claims handling and credit control
  • ensuring covers are arranged in accordance with clients instructions based on their demands and needs and within prescribed timescales adhering to department processes
  • identifying and developing cross selling opportunities to existing clients and look for new business opportunities
  • the maintenance of accurate records
  • ensuring own and department work areas kept in a tidy and orderly manner.
  • joint responsibility with the General Insurance Manager for own ongoing continued professional development.

Sometimes you may be asked to perform additional duties to assist and ensure the smooth running of the Department / Business. Such requests will not be unreasonable and will be discussed and agreed with you.

The Candidate

The successful candidate will be expected to be able to work effectively in a team environment and meet both the requirement and key skills as detailed below.

  • A minimum of 2 years home insurance broking or underwriting with an exposure to MNW & HNW broking or underwriting preferred
  • Willingness to work towards a minimum of Cert CII qualification (if not already held)
  • A good understanding of regulatory and compliance requirements
  • A good understanding of General Data Protection Regulations

Key skills
  • The ability to communicate in a personable, concise, confident and controlled manner with clients, insurers and colleagues both verbally and in writing
  • Excellent organisational skills including the ability to manage and prioritise workload
  • Excellent time management
  • Ability to construct written communications that are effective and meet business needs
  • The ability to cross and up-sell to existing clients
  • Record keeping, with attention to detail
  • Ability to work on own initiative, without supervision if necessary and work supportively and jointly with colleagues from own and other departments
  • Ability to adopt to use of the back office IT system and a good understanding of word and excel

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