IT Apprentice

Leaping Man Group
Birmingham, UK
06 Jul 2019
28 Jul 2019
Contract Type
Full Time
*** This IT apprenticeship position is suitable for school leavers 2017 , 2018 and 2019***

Our client is looking to recruit a number of IT Consultants to join the Support Team based from Coleshill office. This is very much a customer focused role that requires a good understanding of PC architecture and operating systems.

Vacancy description

The position of IT Consultant is a key role within the support team to aid in the solution of customer's issue.

Responsibilities include:
  • To provide 1st and 2nd line support to K3 customers
  • Ensuring Calls are logged on to the current ticketing system following the correct procedures
  • To ensure calls logged contain relevant details
  • To make sure customers issues are understood, logged and resolved to a high and professional standard
  • Managing incidents to resolution and within SLA requirements
  • To log calls from the out of hours answer phone system
  • To liaise with customers and suppliers to get update catalogues for the CDS System
  • Assist field engineers on onsite on the phone
  • To escalate calls to a senior member of the team or management if the issue is not covered under contract
  • Have a good educational background
  • The ability to explain problems and solutions clearly to non-technical users
  • The ability to prioritise, work under pressure and meet deadlines
  • Good understanding of PC architecture and operating systems
  • Experience working on a busy IT helpdesk
  • Experience diagnosing a wide range of software and hardware issues
  • Knowledge of SQL together with MS SQL Server Skills and general relational database
  • Understanding of internet technologies (VPN/TCP-IP/LAN-WAN architecture/remote access
  • Knowledge of the retail industry including the supply chain from and internal customers/partners
  • Excellent problem solving

Requirements and prospects

Desired skills
  • General understanding of Network infrastructure is useful
  • Ability to multi-task and deal with multiple requests and tickets
  • Excellent communication skills
  • Good customer service skills

Personal qualities
  • Ability to understand customer requirements and deliver applicable solutions
  • Self-motivated and driven to achieve professional success in a support environment
  • Ability to manage workload and time according to deadlines set
  • Resourceful, energetic and enthusiastic, prepared to go the "extra mile"
  • Good attention to detail
  • Ability to work well under pressure
  • Confident
  • Calm and methodical thinker
  • To be a team player
  • Be able to take on feedback
  • Keen to learn and keep abreast of new business technologies

Desired qualifications

Hold a GCSE (or equivalent) Grade A-C (9-4) in both maths and English or Functional Skills Level 2 (On exception 1 Grade D or equivalent)

Working hours:

Total hours per week: 37.50

Future prospects

During the Advanced Apprenticeship in IT you will have access to excellent training and development opportunities within the role and chance of a full time position for the right candidate.

Training to be provided

The LMPQ Digital Industries advanced apprenticeship - Infrastructure Technician includes 4 internationally recognised Microsoft Technology Associate (MTA) qualifications and the City and Guilds Award in Business Process:
  • MTA Network Fundamentals
  • MTA Mobility and Device Fundamentals
  • MTA Server Admin
  • MTA Software Development
  • City and Guilds Level 3 Award in Business Processes

You will be working towards the Level 3 Infrastructure Technician apprenticeship standard. Functional Skills up to Level 2 in maths or English can be provided where required. You will be required to attend LMPQ academy 1 day after successfully completing your level 2. You will be based 4 days with the employer and 1 day in the academy. You will receive a Level 3 qualification.

If this sounds like the perfect opportunity for you!! Click the apply button NOW!!

Job Type: Apprenticeship

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