Service Delivery Manager

Sheffield, UK
12 Jul 2019
23 Jul 2019
Contract Type
Full Time
12 Month Fixed Term Contract Job or a Field (Project) Service Manager based in Sheffield

Hays Office Support are currently recruiting or a Field Based (Project) Service Delivery Manager to work for our client based in Sheffield.

This is a fixed term 12 month contract role, salary payable is between £27,000 - £37,000 Depending upon experience.

You will be part of a new exciting project and ensure smooth 'on the ground' delivery of the project, co-ordinating the staff and managing key relationships with stakeholders.

This is a field-based role where you will be driving operations in a range of locations, with the first one being a city in the South East. Other locations haven't been yet been decided, however, the successful candidate will be someone who is happy to travel and work flexibly, spend time away from home and set up at least one other new service.
Your office and colleagues will be based in Sheffield, so you will receive support and assistance with some of these staff members as well during live delivery on location of the new sites.

Your key objectives will be:

  • Leading the operational management of a high-street learning space in which a new learning offer will be deployed across the UK, ensuring key deliverables and milestones are met on time, to a high standard
  • Building and managing relationships with key stakeholders ranging from large corporates and public services to community organisations and contracted suppliers to ensure a clear understanding of roles and responsibilities of this clients' service delivery
  • Ensure not only the project meets its profiled targets but there is a legacy beyond delivery that continues to benefit community organisations
  • Ensuring a person-centred approach is adopted by all individuals who deliver the learning space by inspiring, supporting and leading the multi-agency team

You will have experience of:

  • Operational management, ideally in the third or commercial sector
  • Working in customer/people facing roles leading high standards of customer service
  • Managing staff and working with and / or leading volunteers
  • Agile delivery - working in an interactive way to respond to feedback and develop/improve services continuously

With the following education, knowledge and skills:

  • A confident communicator with excellent people/interpersonal skills
  • Excellent relationship building skills and the ability to work collaboratively both internally and externally, with people at all levels
  • Excellent problem-solving skills with a solution focussed approach
  • The ability to balance strategic thinking with a practical approach to day-to-day operational delivery
  • A minimum of five GCSEs A* - C or equivalent, including Maths & English

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