Service Delivery Manager

Recruiter
Brite Recruitment
Location
London, UK
Salary
Competitive
Posted
13 Jul 2019
Closes
01 Aug 2019
Ref
1191164796
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager
Up to £45,000 + car allowance
London


We have a great opportunity for an experienced individual to work as a Service Delivery Manager in London on a full-time, permanent basis. Our client is a market leading organisation who offers the most advanced, integrated and insightful software tools and service within the technology and consultancy sector.

As a Service Delivery Manager, you will be accountable for a portfolio of high-profile customers in the UK LME business who are contracted for HR and Payroll outsourcing services

Responsibilities:
  • Generating revenue growth as measured by revenue figures and CSAT survey responses
  • Working in an environment of Continue Service Improvement to develop your customer's service
  • Taking control of the profit and loss account for your client portfolio
  • Overseeing change control and projects for your client portfolio
  • Ensuring operations for customers are delivered according to the contractual SLAs and where possible exceed this, including compliance requirements
  • Ensuring all customer interactions are undertaken in a professional manner
  • Producing high-quality end-user documents including presentations and reports
  • Supporting the Centre Manager in key accounts requiring remediation activities and continuous improvement initiatives

Requirements:
  • Knowledge of HR/Payroll software is essential
  • Extensive experience in a service delivery role, working to manage high-profile business customers
  • Experienced in managing change and driving growth in accounts
  • Thorough knowledge of contracts and SLA application
  • Knowledge of ERP packages and process improvement
  • Proficiency in standard office software
  • Visio and MS Project knowledge skills are desirable
  • Formal CIPP/CIPD qualifications are desirable

Interested? Don't miss out on becoming a Service Delivery Manager working in an experienced, determined, and focused group. The role requires travel to client sites across the Midlands. Why wait? Get your career moving now and apply today.

We look forward to hearing from you.

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