Representative, Client Processing

Recruiter
BNY Mellon
Location
Poole, UK
Salary
Competitive
Posted
17 Jul 2019
Closes
26 Jul 2019
Ref
1211542164
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Client
Processing

Provides
quality client service and support to internal clients and occasionally
external clients on a daily basis, including phone interaction, problem
resolution and account transaction processing in a timely manner.

Under direct
supervision, performs routine operational tasks in a product or functional
area, processing updates to client accounts or company records and ensuring
that data is feeding into the right system.

Enters data,
keying information from checks, interpreting payee information and transcribing
into on-line system.

Begins
monitoring exceptions.

May interact
with record keepers to verify that client records are in sync with the fund
company or another custodian.

Executes all
correspondent requisites in a timely and accurate manner with an understanding
of the underlying business and specific client needs.

Responds to
client inquiries, escalating non-standard issues to a Team Lead.

May communicate
with an external third party to research inquiries.

Investigates
and corrects errors in company records and client accounts.

Accurately
opens and updates accounts or company records.

Works closely
with technology and systems teams to ensure the system is efficient and
incorporates any necessary risk mitigations.

Provides
product knowledge, market nuances and requirements and technical assistance, as
necessary.

No direct
reports.

Responsible for
the quality and completion of own work.
Qualifications

High
school/secondary school or the equivalent combination of education and
experience is required.

Bachelors
degree preferred.

2-3 years
of total work experience preferred.

Experience
in brokerage processing preferred.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.

Client Service Delivery (CSD) brings together BNY Mellon's key operational areas into one global team to better support the company's businesses and serve clients around the world. CSD helps clients to conduct business, service assets, and engage in transactions in 35 countries and more than 100 markets. At every stage of the investments lifecycle - creating, trading, clearing, settling, holding, servicing, managing, distributing and restructuring assets - CSD is working to make BNY Mellon the recognized industry service quality and productivity leader. Client Service Delivery manages investment monitoring, measurement and processing services for our clients. Our solutions include Securities Operations, Fund Administration, Transfer Agency, Outsourcing, Performance Measurement and other related services.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Dorset-Poole
Job: Corporate Trust
Internal Jobcode: 70611
Organization: Issuer and Loan Services-HR11024
Requisition Number: 1909728

Similar jobs

Similar jobs