Mortgage Administrator

Leeds, UK
15 Jul 2019
24 Jul 2019
Contract Type
Full Time
My client are a multi award winning business, claiming Yorkshire's number one fastest growing business award last year, and they are currently recruiting for Mortgage Administrators to join their friendly, professional and dynamic workplace. They have been awarded a Gold Standard 'Investors in People' accreditation and are focused on building on their successes and growing their business with some top talent in their ever evolving team.

As a Mortgage Administrator, you will be an integral part of the Customer Application Journey from start to completion. You will be responsible for processing applications and handling inbound calls from customers regarding their application. This role is mainly administration based, as you will be dealing with email queries from a variety of Stakeholders. In order to be successful in this role, you will ensure all administration duties are performed to a high level of accuracy, maintaining high standards and high quality always. You will be responsible for making appropriate decisions in line with criteria, and most importantly keeping things simple for everyone you work with.

Duties and responsibilities as a Mortgage Administrator:
  • Initial assessment of new applications, responsible for making the decision to decline cases that do not meet the appropriate product criteria, and packaging the case for the underwriters to further assess
  • Carrying out credit searches, flood maps and land registry checks and assessing the results with responsibility for making decisions on whether further actions are required and the appropriate next steps
  • Instructing the appropriate Surveyors and Solicitors, accurately and timely, to ensure the case proceeds
  • First point of contact for, and ownership of, a variety of calls and email queries into the business, from customers, brokers and third parties
  • Provide accurate information in response to what can be complex queries and enquiries, liaising as needed with appropriate colleagues
  • Accurate data input on various systems, sorting and distribution of daily post, distribution of mortgage offers, archiving completed cases
  • Keep up to date with all products and to have a good understanding of lending criteria across all departments in order to apply to daily work and to accurately respond to enquiries
  • Ability to multi task and adapt to a variation of workload and demands
  • Comply with FCA and other applicable regulations
  • Comply with company standards and policies, Data Protection, Financial Crime, Treating Customers Fairly, Complaints Procedure
  • Take responsibility for ad hoc tasks and duties as requested by the Manager

Essential experience required for this role:
  • Extensive experience of working within an administrative role in an office environment
  • High organisation skills, with the ability to prioritise and multi task workload
  • Outstanding customer service and telephone manner
  • Excellent attention to detail when inputting data
  • IT Literate (word/excel/outlook/In house systems)



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