Software Support Analyst 2nd / 3rd Line

Recruiter
Duval Associates Ltd
Location
Nottingham, UK
Salary
Competitive
Posted
17 Jul 2019
Closes
03 Aug 2019
Ref
1208671648
Contract Type
Permanent
Hours
Full Time
Software Support Analyst ( 2nd and 3rd line owenership ) - end user! Leicestershire
No1 in their speciality sector - Real adventure to this role!
£27,000 - £30,000 for a dynamic, technical, customer journey, ownership focussed Help Desk pro.

Top award winning investors in people and an average employment duration of 11 years
Superb ongoing personal development and internal organic growth!

THE HIGHLIGHTS!
  • Dealing with an elite customer list of exiting brands and providing all levels of support by taking ownership of the issues and delivering incredible efficient customer satisfaction.
  • 1st 2nd and 3rd line queries - Working with internal teams to find the ultimate solution
  • Working as part of a dynamic team of 6 in a modern business with very, very strong team vibes.
  • Ultimate level in the Investors in People awards - Outstanding quality of working environment
  • An SME with a huge stability rate and beyond believable retention of staff statistic
  • A prestigious client list and a progressive agile environment encouraging ownership
  • An emphasis on elite customer service, self-development and learning
  • Free parking, outstanding location, genuinely brilliant career company
  • We want strong 2nd or 3rd line people with outstanding communication skills
  • We want happy, positive, great attitudes, team players and someone who values responsibility.
  • This isnt a 50 calls a day role - you can be on 1 call/query for a day or maybe 3-10
  • A role that encourages an ultimate long term solution and invites ownership
  • You will be a well-educated team player with similar experience working within software

What are you waiting for?

This is a live JULY 2019 vacancy - Start date tbc based on the successful candidate.

Great benefits - Very competitive salary - Literally the best company!

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