Software Support Analyst 2nd / 3rd Line

Duval Associates Ltd
Nottingham, UK
17 Jul 2019
03 Aug 2019
Contract Type
Full Time
Software Support Analyst ( 2nd and 3rd line owenership ) - end user! Leicestershire
No1 in their speciality sector - Real adventure to this role!
£27,000 - £30,000 for a dynamic, technical, customer journey, ownership focussed Help Desk pro.

Top award winning investors in people and an average employment duration of 11 years
Superb ongoing personal development and internal organic growth!

  • Dealing with an elite customer list of exiting brands and providing all levels of support by taking ownership of the issues and delivering incredible efficient customer satisfaction.
  • 1st 2nd and 3rd line queries - Working with internal teams to find the ultimate solution
  • Working as part of a dynamic team of 6 in a modern business with very, very strong team vibes.
  • Ultimate level in the Investors in People awards - Outstanding quality of working environment
  • An SME with a huge stability rate and beyond believable retention of staff statistic
  • A prestigious client list and a progressive agile environment encouraging ownership
  • An emphasis on elite customer service, self-development and learning
  • Free parking, outstanding location, genuinely brilliant career company
  • We want strong 2nd or 3rd line people with outstanding communication skills
  • We want happy, positive, great attitudes, team players and someone who values responsibility.
  • This isnt a 50 calls a day role - you can be on 1 call/query for a day or maybe 3-10
  • A role that encourages an ultimate long term solution and invites ownership
  • You will be a well-educated team player with similar experience working within software

What are you waiting for?

This is a live JULY 2019 vacancy - Start date tbc based on the successful candidate.

Great benefits - Very competitive salary - Literally the best company!

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