Customer Experience Executive

Recruiter
Alzheimers Society
Location
London, UK
Salary
Competitive
Posted
15 Jul 2019
Closes
21 Jul 2019
Ref
1207526994
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Please note this role will close at 23:59pm.

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the role

This new role within the Customer Service & Insight Team provides an exciting opportunity to join one of the most dynamic and fastest growing charities in the sector, to be part of delivering and shaping customer experience strategy. The role is responsible for influencing colleagues to apply new and existing tools, methodologies and frameworks across our fundraising programmes, ensuring experiences are always designed with supporters in mind. This key influencing role advises on the prioritisation of different work-streams to improve supporters' experiences and is responsible for establishing clear measures of success to link satisfaction indicators to financial targets.

About you

You are passionate about delivering exceptional customer experience and have a strong customer service background with clear insight into some of the challenges around customer journey and process design. You are able to put yourself in the shoes of our supporters while being able to translate principles, frameworks and feedback into clear processes and plans. This is a unique opportunity to directly influence the experiences of supporters to deliver fundraising success.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Additional Information

Job description

Values & behaviours

Job application guidance

To apply, please visit our website via the button below.

Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Please note: Some of our roles may require a criminal records check. You can find our policy here

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