3rd Line Support Engineer / Service Desk

Poole, UK
11 Aug 2019
14 Aug 2019
Contract Type
Full Time
3rd Line Support Engineer / Service Desk / to £42k + bens - Poole

Citrix, Terminal Services, VMWare, AD, Exchange, Windows Server, Veeam, Office 365, Service Desk

3rd Line Support Engineer / Service Desk Engineer

Do you have an background in supporting desktop Infrastructure technology - around Citrix, Windows Server, AD, Exchange, Office 365, Firewalls and VMWare? Are you a 3rd Line Support Engineer who can confidently provide incident investigation, root cause analysis, act as a point of escalation, resolve tickets to conclusion?

Do you have a broad technical skillset but looking to be re-trained in new technologies and looking for a new challenge?

Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies?

3rd Line Support Engineer / Service Desk - About the company

Do you want to be part of a successful organisation, who are a leading provider of Managed IT Solutions and provide expertise on business critical projects, and ensure that Infrastructure is efficient & resilient to businesses in the UK.

They have elite partnership accreditations from world leading organisations and provide cutting edge solutions to their client base.

They have new roles within their team for 3rd Line Engineers and are committed to designing and delivering Intelligent IT Solutions that are agile and secure, committed to efficiency, .

3rd Line Support Engineer / Service Desk - About the role:

The 3rd Line Support Engineer/ Service Desk role will be office based in their Poole office, working as part of a team, provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business. You will provide new technical solutions ensuring effective working across the full range of services provided by the business, which cannot be resolved by 1st Line teams, liaise with 2nd line team.

You will be involved in investigating problems and providing root cause analysis, within the specific SLA ensuring a high first rate response target is achieved.

You will proactively update the customer through to closure of the ticket.

The role will involve working with technologies such as Citrix, VMWare, Exchange, AD, Windows Server, Cloud, Veeam, Firewalls, Office 365 etc.

3rd Line Support Engineer / Service Desk - Key Responsibilities:
  1. Support of multi-site technical environments including LAN, WAN, Microsoft, VMWare, Exchange, Citrix, AD, Office 365, Firewalls
  2. Take ownership of escalated issues as 3rdd line support and resolving any queries within SLA
  3. Provide root cause analysis and resolution of configuration and deployment issues,
  4. Ensure that 3rd party applications run efficiently across all platforms, provide root cause analysis to any problems
  5. Keep customer updated throughout the process up to closure of the ticket
  6. Ensure all parties are kept informed when you take action that impacts other teams
  7. Some on-call support when required ( which has an on-call allowance and additional overtime is available)

3rd Line Support Engineer / Service Desk - Essential Technical Skills:

Candidates must have some exposure to most of the technologies listed below:
  • Desktop Applications including Exchange, AD, Windows Server
  • VMWare / Hyper-V - some level of understanding
  • Office 365
  • Citrix, Citrix XenApp
  • Backup software - ( Veeam is ideal)
  • Storage replication and multi-site storage deployments
  • Networking, Firewalls, SQL

3rd Line Support Engineer/ Service Desk - Benefits (Negotiable)
  • Basic salary of up to £42k on offer
  • Pension
  • Healthcare
  • 25 days hols
  • On-Call Allowance ( once satisfactory technical capability is demonstrated) and additional paid Overtime

The roles will work a shift system and for initial 6 weeks be normal hours, following that the next 6 weeks will be afternoon shifts 2pm till 10pm, and then back to normal hours.

Candidates must have a Service Desk and technical background around VMWare / Hyper-V, MS Exchange, AD, Office 365, Firewalls, Citrix coupled with a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skillset and be keen to look at learning new technologies including working with Cloud technology.

The role offers the chance to work with a broad set of technologies.

If you are keen to join a progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment.

Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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