Billing Advisor

Gloucester, UK
02 Jul 2019
24 Jul 2019
Contract Type
Full Time
Billings Advisor - Gloucester - Permanent Opportunity - £21-25k DOE

Your new company
A rapidly expanding energy provider.

Your new role
This position will be flexible and varied - so you will need to be able to turn your hand to a number of activities. Although not an exhaustive list, these duties will include:
  • Manage and resolve external and internal customer originated queries in given time-scales
  • Maintain customer data held within the main billing system
  • Proactive and reactive telephony, email and letter contact with customers
  • Review bills and create rebills where necessary to ensure accurate billing
  • Manage electronic billing
  • Liaise and work with other internal teams on the resolution of issues.
  • Mainly our Industry Operations, Customer Payment and Customer Care teams
  • Maintain change of tenancy process
  • Ensure that all billing procedures are compliant and adhered to
  • Recognise any billing exception trends and escalate these where required.
  • Take responsibility for timely resolution of complaints that are raised to the Billing team.
  • Work in line with all KPI's that are set around call and Billing performance
  • Any other activities to support the day to day operation of the business

What you'll need to succeed
  • Strong understanding of the electricity utility industry
  • Experience of working in the B2B electricity market
  • Strong communication and rapport skills, both verbal and written
  • Basic understanding of flex contracts
  • Ability to work under pressure
  • The ability to work well as part of a team as well as on your own
  • IT literate
  • You will ideally have:
  • Enthusiasm towards a challenging all-encompassing role
  • Proven ability to adapt to a changing environment

What you'll get in return
In return, you will work for a business expanding at an impressive rate where opportunity to progress is realistic. A competitive salary is on offer here alongside parking on site and becoming part of welcoming, friendly team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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