Software Support Technician

Aspire IT Recruitment LTD
Didcot, UK
08 Jul 2019
02 Aug 2019
Contract Type
Full Time
Our reputable client based in Didcot, Oxfordshire are seeking a Software Support Technician to join their organisation on a permanent basis.

As the new Software Support Technician, you will be joining a growing company that develops and sells specialist software based on their complex web-based database platform. The Software Support Technician will play a vital role as the link between the development team and the customer, which include large local organisations such as hospitals and universities.

As the new Software Support Technician, you will makeup part of a small team in a varied role; we need someone to offer customer support to existing customers, configure our software to specific customer requirements, help with end- user documentation and video tutorials and support developers by testing the software. We are looking for someone who has knowledge and aptitude of the process of programming and is able to pick up new languages and syntax's relatively easy.

Essential Criteria for the Software Support Technician role includes:

·Demonstrating the system to potential customers either online or face-to-face (video link)

·Testing new versions of software

·Answering incoming technical queries from customers;

·Configuring the company's software for customers;

·Helping customers understand the software and its application to their situation;

·Contributing new ideas for improving the software;

·Identifying recording and debugging issues with software

·Conducting yourself with regard to data protection policies

Desirable Criteria includes:

·Good technical writing skills for end-user documentation

·Experience of building and configuring database applications

·Experience of using Windows, Mac and Unix/Linux

This fantastic and diverse new role is ideal for candidates who come from multiple backgrounds including IT Support, Application Engineer, Support Developers, Technical Writing, IT/Software Trainer, developers and many others. If you are looking for a dynamic and varied role then this could be your ideal next career move.

My clients' office is based near Didcot in Oxfordshire and is easily commutable from places like Oxford, Abingdon, Witney, Bicester, Banbury, Buckingham, Thame, High Wycombe, Newbury, Reading and many more! Flexible hours, a relaxed environment and the opportunity for some remote working are all possible!

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