Senior Technical Solutions Engineer

Recruiter
itecopeople
Location
Gloucester, UK
Salary
Competitive
Posted
01 Jul 2019
Closes
01 Aug 2019
Ref
1193257369
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Senior Technical Solutions Engineer - Gloucestershire - Up to £60,000

This client is on a mission to change the way IT service are delivered. It's not just the quality of the advice & expertise, it's the way they do it that makes the difference. With people at the heart of the company & their customer's businesses, they build meaningful partnerships built on trust & tangible results.

Most importantly, they pride themselves on the quality of people in the business & the high level of service this enables them to deliver to their customers. So you need to be committed & ambitious to join them on their journey.

They offer a friendly working environment where open learning, collaboration, feedback & support are encouraged. Working here is an ideal opportunity for you to further your technical knowledge & gain experience in a dynamic environment with other like-minded industry professionals. They believe in rewarding hard work & loyalty, & this is reflected in the benefits package.

Duties
  • Provide technical support & guidance to the wider business as a technical lead
  • In house knowledge transfer & information sharing
  • Produce technical design documentation & input to sales proposals & tender responses
  • Input to the design & development of portfolio of products & services
  • Product research on latest technologies
  • Attend meetings with customers & prospects to provide technical input
  • Deliver projects on time, to the agreed standards of functionality & quality to customers
  • Work independently to define, develop & deliver technical projects
  • Work as part of the wider team to define, develop & deliver complex mid-size & large-scale projects
  • Identify opportunities for improving our customers' IT Systems
  • Research & find solutions to challenges & requirements
  • To maintain the security of Information Systems
  • Providing technical support via escalations from the Service Desk,
  • Escalation of issues to 3rd party software & systems suppliers where necessary
  • Identifying the root cause of issues and, where appropriate, advising on suitable solutions or resolving
  • Working with team members & the Senior Management Team on complex issues & incidents to provide appropriate service & resolution to the client
  • Demonstrates a flexible approach
  • Produces high quality, accurate & detailed requirements, solutions & technical documents
  • Gather project requirements from stakeholders, end users & 3rd party technology providers
  • Delivers a high level of customer service,
  • Keep up to date with existing & emerging technologies

Pro-actively identifies areas for improvement across process & technology

Technical Skills & Qualifications

They are looking for a blend of technical skills in a broad range of areas to support varied client base. Here are some examples of the technologies you'll be involved in:
  • Microsoft 365 including EMS, AFTP, Intune & Azure AD
  • Office 365 & Exchange Online
  • Azure IaaS
  • Azure backup & recovery
  • Networking - LAN, WAN, firewalls, WiFi (Cisco/Meraki, Unifi, Fortinet, Aruba)
  • Cloud migration experience both on-prem to cloud & cloud to cloud
  • Virtualisation
  • Thorough understanding of Information Security best practices
  • Windows Desktop environments
  • Windows Server
  • On-prem Infrastructure, SAN, fibre channel, server hardware
  • Citrix implementation & administration
  • Thorough understanding of Information Security best practices
  • SAN Designing & Scoping
  • Experience in a Managed Services environment
  • Linux Administration
  • Mobile computing & MDM
  • AWS
  • ArcServe
  • TOGAF/MCSA/CCNA/CCNP/NSE

SALARY

Title: Senior Technical Solutions Engineer.

Location: Gloucester.
  • Competitive salary (£40,000 - £60,000 pa negotiable on your experience).
  • 22 days holiday, + public holidays
  • TOIL
  • Flexible/Home working
  • free car parking
  • Bonus scheme
  • pension
  • Health cover
  • Life Insurance

If this appeals to you then please contact Laura on 01566 776 888 or send your CV to

Services advertised by itecopeople are those of an Agency.

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