Senior Technical Solutions Engineer

Gloucester, UK
01 Jul 2019
01 Aug 2019
Contract Type
Full Time
Senior Technical Solutions Engineer - Gloucestershire - Up to £60,000

This client is on a mission to change the way IT service are delivered. It's not just the quality of the advice & expertise, it's the way they do it that makes the difference. With people at the heart of the company & their customer's businesses, they build meaningful partnerships built on trust & tangible results.

Most importantly, they pride themselves on the quality of people in the business & the high level of service this enables them to deliver to their customers. So you need to be committed & ambitious to join them on their journey.

They offer a friendly working environment where open learning, collaboration, feedback & support are encouraged. Working here is an ideal opportunity for you to further your technical knowledge & gain experience in a dynamic environment with other like-minded industry professionals. They believe in rewarding hard work & loyalty, & this is reflected in the benefits package.

  • Provide technical support & guidance to the wider business as a technical lead
  • In house knowledge transfer & information sharing
  • Produce technical design documentation & input to sales proposals & tender responses
  • Input to the design & development of portfolio of products & services
  • Product research on latest technologies
  • Attend meetings with customers & prospects to provide technical input
  • Deliver projects on time, to the agreed standards of functionality & quality to customers
  • Work independently to define, develop & deliver technical projects
  • Work as part of the wider team to define, develop & deliver complex mid-size & large-scale projects
  • Identify opportunities for improving our customers' IT Systems
  • Research & find solutions to challenges & requirements
  • To maintain the security of Information Systems
  • Providing technical support via escalations from the Service Desk,
  • Escalation of issues to 3rd party software & systems suppliers where necessary
  • Identifying the root cause of issues and, where appropriate, advising on suitable solutions or resolving
  • Working with team members & the Senior Management Team on complex issues & incidents to provide appropriate service & resolution to the client
  • Demonstrates a flexible approach
  • Produces high quality, accurate & detailed requirements, solutions & technical documents
  • Gather project requirements from stakeholders, end users & 3rd party technology providers
  • Delivers a high level of customer service,
  • Keep up to date with existing & emerging technologies

Pro-actively identifies areas for improvement across process & technology

Technical Skills & Qualifications

They are looking for a blend of technical skills in a broad range of areas to support varied client base. Here are some examples of the technologies you'll be involved in:
  • Microsoft 365 including EMS, AFTP, Intune & Azure AD
  • Office 365 & Exchange Online
  • Azure IaaS
  • Azure backup & recovery
  • Networking - LAN, WAN, firewalls, WiFi (Cisco/Meraki, Unifi, Fortinet, Aruba)
  • Cloud migration experience both on-prem to cloud & cloud to cloud
  • Virtualisation
  • Thorough understanding of Information Security best practices
  • Windows Desktop environments
  • Windows Server
  • On-prem Infrastructure, SAN, fibre channel, server hardware
  • Citrix implementation & administration
  • Thorough understanding of Information Security best practices
  • SAN Designing & Scoping
  • Experience in a Managed Services environment
  • Linux Administration
  • Mobile computing & MDM
  • AWS
  • ArcServe


Title: Senior Technical Solutions Engineer.

Location: Gloucester.
  • Competitive salary (£40,000 - £60,000 pa negotiable on your experience).
  • 22 days holiday, + public holidays
  • TOIL
  • Flexible/Home working
  • free car parking
  • Bonus scheme
  • pension
  • Health cover
  • Life Insurance

If this appeals to you then please contact Laura on 01566 776 888 or send your CV to

Services advertised by itecopeople are those of an Agency.

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