Mortgage Support Administrator

OneSavings Bank PLC
Chatham, UK
20 Jul 2019
27 Jul 2019
Contract Type
Full Time
Mortgage Servicing Assistant

We have an exciting opportunity for a Mortgage Servicing Assistant to join our growing team, here at OneSavings Bank.

OSB are a challenger bank who specialise in specialist lending and retail savings. We've experienced significant growth over the last few years, with our UK employee base more than trebling to what is now exceeding 600 staff.

The primary focus of the role is to undertake a range of mortgage related administration activities as well as assisting with mortgage enquires from customers, solicitors and intermediaries whilst providing support to the team in India.

As the Mortgage Servicing Assistant, you would be...
  • Providing a consistently high quality of customer service to both external and internal customers to improve customer satisfaction
  • Ensuring that all assigned tasks and enquires relating to mortgage accounts are dealt with promptly and efficiently ensuring SLAs are met and maintained
  • Working closely with the off shore Mortgage Servicing and Customer Support team to respond to requests relating to mortgage accounts
  • Ensuring that customer outcomes, service level and key controls and quality measures meet the required standards
  • Proactive in providing feedback for potential process enhancements to enable an environment of continuous improvement

Why come to work for us?

You'd be joining OSB during an exciting time of significant growth, with ongoing opportunity for career progression. The role is based in Chatham, Kent which offers a corporate yet friendly working environment and joining an existing team of 10.

The added extras
  • The salary associated with the role would be based on your relevant experience, with the range being between £17,000 and £19,000
  • An annual 10% discretionary bonus opportunity
  • 24 days holiday + bank holidays
  • Holiday Purchase Scheme - ability to purchase an additional 5 days holiday
  • Access to discounts from Perkbox

Am I suitable for this role?

You'll be a motivated, customer focussed and conscientious individual who is able to say 'yes' to the following questions:
  • Do you have a confident telephone manner?
  • Do you have existing experience in an administrative processing role?
  • Have you got experience working within Financial Services?
  • Do you have GCSE/GCE qualifications in both Maths and English?

At OneSavings Bank, we are dedicated to diversity in the workplace and we are committed to a policy of treating all our employees and job applicants equally. No employee or potential employee will receive less favourable treatment because of any protected characteristic.

All applicants must have rights to work in the UK.

Unfortunately, due to the high number of applications currently being received, only shortlisted candidates will be contacted.

If so and you're interested in the opportunity to join OSB, please click the 'Apply' button and send us your CV.

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