Mac & IOS Support Engineer

Search Consultancy
Edinburgh, UK
01 Jul 2019
27 Jul 2019
Contract Type
Full Time
A fantastic opportunity arises for x2 skilled Mac Support Engineers to join a leading technology firm based in Edinburgh with an immediate start.

Key Responsibilities
  • To support and maintain the macOS and iOS estate
  • To resolve incidents and problems both directly from users and through technical escalation
  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to user issues
  • To implement fixes and solutions where appropriate either via discussing directly with users, via DM, via remote control or onsite
  • System Administration of the Squad's server estate

Essential Skills
  • Experience of managing a corporate macOS / iOS estate comprising laptops and mobile devices.
  • Extensive IT support experience across a number of business functions or applications
  • Ability to lead projects on your own initiative from concept to completion and all ongoing user support thereafter
  • Strong written and verbal communication skills
  • Strong customer service skills, with a get it done attitude
  • Excellent troubleshooting and diagnosis skills across technologies
  • Maintenance & distribution of user support material & training

Desirable Skills
  • Experience of managing and using JAMF Pro
  • Experience of AWS or similar cloud technologies, particularly deployment and management of IAAS
  • Basic system administration experience of Linux
  • Experience in the deployment and support of Microsoft technologies, specifically Windows 7 & 10, MS Office & Active Directory
  • Experience in automation and scripting would be beneficial (Bash, Python, Swift...)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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