Assistant Manager

Directions Recruitment Specialists
Oxford, UK
24 Jul 2019
26 Jul 2019
Contract Type
Full Time
Salary £24,960.00 (£26,000.00 after probation)

Reports to the Branch Manager

Hours:- 08.00-17.00 Monday - Friday 09.00 - 1700 Saturday 10.00 - 16.00 Sunday on a rota basis

Customer focus

Highly developed selling skills with a desire to improve the customer's experience.
  • Experienced retailer with track record of beating sales targets.
  • A proven sales person with a desire to improve the customer experience through their own actions and the development of the team's skills.
  • Always puts the customer first
  • Sells the entire project and investigates needs to establish what the customer really needs. Matches the needs of the customer to the most appropriate product.
  • Ensure that all customers are dealt with efficiently, courteously and as promptly, both personally and by the team.
  • Leads by example
  • Capable of dealing with unhappy or difficult customers professionally and consistently following through to a satisfactory conclusion
  • Deal with customer complaints and queries in line with the terms of sale.
  • Ensure that all commitments made to customers are realistic and achievable, seek guidance from Line Manager if appropriate.

Training and development
  • Make people responsible for specific areas of the business so that they gain a wider understanding and can deputise when required.
  • Supports the Manager in product knowledge training and general development of the team.
  • Assist with the induction, training and development of new recruits and the existing team
  • Gives feedback on the service that is observed and agrees training actions where improvement is necessary
  • Willing to undertake personal development ready for future business growth

Business acumen
  • Supportive of the Branch Manager , capable of deputising in the Manager's absence.
  • Opens and closes showroom and ancillary areas when required, in good time.
  • Maintains displays and price indications so that customer experience is enhanced.
  • Wherever possible identifies improvements to processes to enhance customer service, reduce costs, improve margin etc. Put these suggestions to senior management prior to implementation.
  • Schedules tasks to maximise productivity
  • Complete the daily cash reconciliation when required and record details accurately in line with Policy, investigate any discrepancies.
  • Capable of building solid relationships with colleagues at head office
  • Determined to "get the job done" and resourceful when faced with the unexpected!

Staff Management - Leadership
  • Observe and give feedback on performance either to individuals or through the line manager
  • Deal with employees in line with company policies and procedures.
  • Team spirited and willing to put forward the views of others and his own to senior management.
  • Undertakes necessary training and development
  • Reports breaches of systems and procedures to Line Manager to ensure discipline in maintained.
  • Is aware of potential security issues and ensures that action is taken to protect the business and its property.

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