1st Line IT Analyst

Recruiter
Rachel Hill Resourcing Limited
Location
Leighton Buzzard, UK
Salary
Competitive
Posted
14 Jul 2019
Closes
18 Jul 2019
Ref
1192990012
Contract Type
Permanent
Hours
Full Time
We are recruiting for a 1st Line IT Analyst for a large company based in Leighton Buzzard.

Salary: £16,000 p/a
Hours: Monday to Friday, between the hours of 8am - 6pm. You will be working shifts, resulting in working 37.5 hours a week.

Key responsibilities:
- 1st Line support for all internal & external Application, websites & services
- Ensure high levels of call management & communication to all parties
- Analyse all incidents & provide correct diagnosis
- Provide appropriate resolutions
- Full understanding of major incident, escalation, support processes
- Daily management of internal mailboxes
- User administration on all IT systems, logging & processing all hardware & software requests
- Full understanding of nature of business

Skills required:
- Excellent communication & customer service skills
- Ability to apply advanced trouble shooting methods to a problem, using own knowledge, team knowledge & helpdesk manual to correctly diagnose reported problem
- Can prioritise workload
- Ability to work under pressure
- Ability to work effectively within the IT support team
- Effective time management
- Strong focus on producing high quality work
- Ability to apply own initiative to tasks
- Willingness to work out of scope hours on occasion
- Educated to GCSE level (or equivalent) in mathematics & English language
- Working in a customer service environment
- Previous experience of working to published service levels
- Knowledge & experience of working with current IT systems

If you're interested in this position, please apply today!

*Please note: If you do not receive any contact from our team within 2 weeks, you have unfortunately been unsuccessful at this time. Please do consider one of our other exciting vacancies*

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