Account Manager (Fund Accounting), EMEA Fund Services

SS&C Technologies
Lambeth, UK
12 Jul 2019
22 Jul 2019
Contract Type
Full Time
Account Manager (Fund Accounting), EMEA Fund Services

London, UKDescription

Company Overview

SS&C provides software and
software-enabled services for the global financial services
industry. Through a combination of organic innovation and
strategic acquisitions, we have assembled a comprehensive
selection of technology and service capabilities, backed by
industry-leading expertise. Since 1995, SS&C has acquired 51
businesses with products, services and/or technologies in
existing or complementary vertical markets. Acquisitions include
GlobeOp, Advent Software, Citi Alternative Investor Services,
Wells Fargo Global Fund Services and DST Systems.

SS&C has more than 20,000
employees worldwide. Our head office is located in Windsor,
Connecticut with offices throughout North America, Europe, Asia
Pacific and Australia. SS&C provides the global financial
services industry with a broad range of highly specialized
software, software enabled-services and software as a service
(SaaS) solutions for operational excellence.

SS&C is the leading
independent provider of cloud-based fund administration services
and software for the alternative investment industry, including
hedge funds, fund of funds, private equity funds and managed accounts.

Department Overview

The role is based within our EMEA
Funds Services team. EMEA Fund Services is the department within
SS&C primarily focused on providing MBO and Admin services
for Hedge Funds / Fund of Funds / Institutional Asset Managers
as well as Family Wealth offices. There are 3 groups, with 2
based in London and one in Dublin.

Position Overview

SS&C are seeking an Account
Manager with a strong fund accounting background in its London
office based near St Pauls.

The position involves actively
managing the service deliverables to our clients by working with
the client aligned service group to ensure all end to end
service deliverables are met on a daily basis. The successful
applicant will need to work across the internal service groups
and although will have an accounting background, will be
expected to understand the day to day operational processing.
The successful applicant should be building partnerships with
their clients and ensuring that the services we provide allow
the client to grow their business confident in our performance.


Key Responsibilities include but
are not limited to:

Client Service/Delivery Management

Account Manager for a number of
EMEA Fund Administration clients; typically Hedge Funds and
Asset Managers

Work closely with clients to
understand their needs and service requirements and
formulising account plans

Facilitating and chairing
regular in person service review

Responsible for managing client
issues and projects through to satisfactory resolution across
all functions

Ability to build effective
relationships with key internal and external stakeholders at
all levels

Ensure all services are provided
to clients in accordance with the contracts and any service
level agreements

Ownership of client delivery,
including though not limited to, oversight and accountability
of the day to day processing activities which include all
facets of Fund Administration; Middle Back Office, Fund
Accounting, and Investor Services

Understand and manage client
change requests through to completion. Acting as a partner and
looking at the best solutions to any request or proposed
process changes

Manage investor due diligence
questionnaires and presentations

Coordination of SS&C Fund
Administration Board Reports and presenting at the quarterly
Board Meetings

Indirect management of client
aligned production service teams across multiple

Provide regular updates to
senior management on the client service

Able to provide system demos /
training as and when required to the clients and discuss
forthcoming changes to those systems

Client on-boarding, working with
the Implementations team to ensure all services subscribed for
are included, all testing carried out and sign off from all
relevant departments and the client is achieved before the
launch date

Additional Responsibilities

Business Development

Identify process and system
improvements across all functions

Investigate potential
opportunities for account growth and new

Develop ideas to increase
revenue from existing and new

Respond to and follow up on
request for proposal (RFP's)

Assist the sales team in their
efforts to attract new business; participate in presentations
on SS&C's service solutions to prospective clients and

Facilitating and participating
in meetings with external parties such as; Prime Brokers,
Custodians, Counterparties, and Vendors to discuss service
delivery, and market trends and initiatives that could impact
our client base or improve our product

Keep abreast of industry wide
changes affecting clients and work with them to understand the
impact. How these changes will affect their business model
whilst ensuring we are able to provide STP

Fund Accounting

NAV Production, Daily P&L
delivery, Investor Allocations, Management and Performance Fee
calculation and Reporting

Understanding and Implementing
Fund Prospectus and Governing Documentation on SS&C

Demonstrate a good Knowledge of
Accounting Standards (IAS, IFRS, US GAAP ) and provide
Oversight of the Year End Fund Audit

Delivering efficiencies through
automation, Standardisation and STP of

Assessing and ensuring industry
best practices are achieved

Oversight of error reports;
assessment of control failure and management of control

Maintain a robust risk and
control frame work around our all

Experience, Skills & Qualifications

Demonstrated track record of
strong client management in the financial

Qualifications preferred (ACCA, CA, CAIA, CFA,

Proven record of liaising with
Audit firms

Solid understanding of
operational risk and controls.

Able to work well under pressure
and providing solutions to complex

Clear and concise verbal and
written communication in English

Strong interpersonal and client
service skills

Intelligent, professional,
confident and presentable

Ability to work independently
and in a team under tight deadlines

Keen to learn and develop and
lead by example

Maintain and display a high
level of professionalism when dealing with clients, investors
and colleagues

Proactive and positive approach
to all challenges. Self-motivated and take

Strong people management skills:
both locally and remotely

Excellent organisational

Project management experience
and skills is advantageous

Word, Excel, PowerPoint, Outlook
and Microsoft project A third level qualification preferred in
a finance or business-related area

Knowledge of OTC product
lifecycle preferred (collateral, reconciliations,

Operations experience

IAQ / IMC is
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