Helpdesk Engineer - Epsom, Surrey

Penguin Recruitment Ltd
Epsom, UK
24 Jul 2019
31 Jul 2019
Contract Type
Full Time
Helpdesk Engineer - Epsom, Surrey

Salary £18 000 - £20 000 + Benefits

This is an exciting opportunity to join a well-established and highly experienced company that provides exceptional, specialized IT support and technical expertise to their SME clients across the UK. Reporting to the Helpdesk Manager, you will be working as part of a team of engineers providing exceptional support and maintenance of computer networks at all levels. The range of tasks you cover will ensure customer problems are resolved in a friendly, efficient and professional manner.

In order to be considered for this Helpdesk Engineer Role you will:
  • Be an exceptional team player, determined to ensure that customer problems are satisfactorily resolved or escalated to the correct team
  • Answer technical calls from customers and log cases and report on or resolve faults
  • Have a professional and helpful telephone manner
  • Monitor and maintain servers and workstation monitoring systems
  • Accurately record and maintain tickets when dealing with incidents and queries

Working as a Helpdesk Engineer you will:
  • Have experience providing 1st line technical support to IT and Telecoms customer bases
  • Have excellent communications skills and a proven track record of maintaining SLA's on support tickets
  • Preferably have experience working with Microsoft Server 2016, Exchange, Office 365, Cisco Meraki and Zyxel firewalls, Solarwinds, Sophos Anti-virus

Our client is offering a competitive starting salary with overtime and flexible benefits including a company pension scheme, ongoing training, additional qualifications and fantastic career progression.

In order to discuss this Helpdesk Engineer Role please call Crystal on or email your CV to

Commutable locations: Ewell, Chessington, Leatherhead, Sutton, Bansted, Ashtead, Guildford, Kingston upon Thames

Alternative job titles: Helpdesk IT Support, 1st Line It Support, 2nd Line IT Support, IT Support Engineer, Helpdesk Engineer, First Line Support Engineer, IT Helpdesk Support

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