Customer Services Assistant x 2

National Trust
Winchester, UK
16 Jul 2019
30 Jul 2019
Contract Type
Full Time
It's all about delivering excellent customer service. If you're looking for a role that will offer you variety, the opportunity to meet people, and an amazing location to work in, we've got the job for you.

Visitors are a vital part of what we do. As a charity every penny we raise goes back into our continued conservation of our places and spaces. You can expect to seize all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership with gift aid and direct debit schemes to delivering a loved and unique retail experience. You'll be responsible for achieving retail and membership targets.

We're looking for one or two people who can work flexible hours across the week, in particular we're looking for someone who can cover our weekend shifts (9.45am-5.15pm) but there is also the options of some week day working too.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.
What it's like to work here
Winchester City Mill has stood at the heart of the historic city of Winchester, since at least Saxon times. With a history of over 1000 years, Winchester City Mill is probably the oldest working watermill in the UK. A rare surviving example of an urban working corn mill, the City Mill was rebuilt in 1744. Having entered the care of the National Trust in the late 1920's, the City Mill was restored back to full working order in 2004.

The City Mill offers a visitor attraction like few others. With frequent baking demonstratings and producing traditional stoneground wholemeal flour using the power of the River Itchen. We're home to a wide variety of wildlife which can be spotted from our tranquil island garden. We're also the official gateway to the South Downs National Park.

You'll be part of our wonderful team here who are passionate about their role and why we're here. We're a high street shop with a real difference!
What you'll be doing
Our commercial work is essential to our continued funding. Whether it's the car park, visitor reception, retail shop, or our café , you'll be part of the operations team, responsible for ensuring that we continue to deliver excellent customer service every day.

You'll be responsible for ensuring the presentation of our visitor welcome areas is spot on, engaging our visitors, making them feel welcome and keeping all areas clean and tidy. You'll be responsible for working across all areas of the operations team, providing support to the teams as needed. You'll tell our visitors about the amazing work we do and what their money is funding.

Please also read the full role profile attached to this advert.
Who we're looking for
To be part of a successful team in this varied role, you'll need to have:
  • Fantastic customer service skills
  • Initiative and ability to work alone
  • Ability to work in a variety of teams, with a flexible approach
  • High standards of presentation and an eye for detail
  • Genuine enthusiasm for working with people
  • Good understanding of the National Trust and what we do
The package

Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

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