3rd Line IT Engineer

Recruiter
Realm IT Partners
Location
Welwyn Garden City, UK
Salary
Competitive
Posted
29 Jul 2019
Closes
28 Aug 2019
Ref
1206851109
Contract Type
Permanent
Hours
Full Time
Job Title: 3rd Line IT Engineer

Salary: Negotiable

Location: Welwyn Garden City

Contract: Permanent - Full Time

Hours: Monday to Friday 09:00am to 17:30

We are looking for a 3rd Line Support Engineer, this is a 'non-call centre' service desk team. You will be responsible for providing IT Infrastructure support to external clients.

80% of this position will be based within the office and 20% will be based on Client site or visiting Client site.

Duties
  • Resolving complex tickets
  • Data networks trouble shooting
  • Correcting hardware and software issues
  • Supporting and mentoring junior colleagues
  • Auditing client sites
  • Attending client visits if necessary, with sales team
  • Developing relationships with clients
  • Documenting troubleshooting methods

Skills and experience required
  • Previous experience as a 3rd line engineer
  • Experience with server, office 365 and cloud migrations
  • Knowledge of active directory
  • Customer service experience
  • Knowledge of end point and network solutions, virtualisation and upgrades
  • Experience with LAN and WAN
  • MCSA or MCSE accredited

Company Benefits
  • Free Onsite Parking
  • Kitchen facilities
  • Smart Modern Office Environment
  • On-Site Gym

Should you be shortlisted for this position one of the Realm team will be in touch within the next 7 working days.

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