3rd Line IT Engineer

Realm IT Partners
Welwyn Garden City, UK
29 Jul 2019
28 Aug 2019
Contract Type
Full Time
Job Title: 3rd Line IT Engineer

Salary: Negotiable

Location: Welwyn Garden City

Contract: Permanent - Full Time

Hours: Monday to Friday 09:00am to 17:30

We are looking for a 3rd Line Support Engineer, this is a 'non-call centre' service desk team. You will be responsible for providing IT Infrastructure support to external clients.

80% of this position will be based within the office and 20% will be based on Client site or visiting Client site.

  • Resolving complex tickets
  • Data networks trouble shooting
  • Correcting hardware and software issues
  • Supporting and mentoring junior colleagues
  • Auditing client sites
  • Attending client visits if necessary, with sales team
  • Developing relationships with clients
  • Documenting troubleshooting methods

Skills and experience required
  • Previous experience as a 3rd line engineer
  • Experience with server, office 365 and cloud migrations
  • Knowledge of active directory
  • Customer service experience
  • Knowledge of end point and network solutions, virtualisation and upgrades
  • Experience with LAN and WAN
  • MCSA or MCSE accredited

Company Benefits
  • Free Onsite Parking
  • Kitchen facilities
  • Smart Modern Office Environment
  • On-Site Gym

Should you be shortlisted for this position one of the Realm team will be in touch within the next 7 working days.

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