Resource Manager

Recruiter
Computacenter
Location
Manchester Science Park, UK
Salary
Competitive
Posted
14 Jul 2019
Closes
24 Jul 2019
Ref
1200958415
Contract Type
Permanent
Hours
Full Time
Job IntroductionComputacenter are at the forefront of end user IT management. From planning projects, to IT deployments, we take pride in our work and the service we offer and then deliver to our customers.We are looking for an experienced Resource Manager to join this experienced and successful team in guiding the next phases of what we do so well. If you have a passion for customer service and are keen on working as a market leader in the IT industry, this is an opportunity not to be missed. Role ResponsibilityAs a Resource manager you will be responsible for a skilled group of skilled IT engineers, managing their workload efficiently to ensure high quality delivery of our services to our high-profile customers. You will build strong and productive relationships with key stakeholders both internally and externally, customer satisfaction is key. End to end management of service delivery will be your main driver, so forecasting, understanding client need and effective work scheduling will all be important parts of this challenging and varied role, some of the daily responsibilities are:To conduct regular service reviews with aligned internal and/or external customersEffectively manage the team of engineers - including all aspects of performance managementCarry out regular and planned site visits taking effective and timely action on any issues raisedProduce and manage training and development plans in line with our objectivesRecruit and induct high calibre engineersCarry out contractor vetting in line with forecasted requirements working closely with the Recruitment teamprocesses and procedures as required by the roleAttend scheduled management meetings as required and carry out any actions in a timely and effective mannerWork closely with the regional scheduling team to ensure that the team of engineers is appropriately and effectively utilisedEffective cost controlThe Ideal CandidateSo, what are we looking for from you?Excellent management, leadership and coaching skills - either from an IT engineering or supervisory backgroundBackground and deep understanding in IT service deliveryThe ability to present information and key deliverables to both internal stakeholders and customersKnowledge of HR practices and procedures including Working Time Directive and Health & SafetyProven ability to work under pressureSelf-motivated and assertiveAble to work with remote teamsWhat is most important here is a want and desire to deliver for a customer, push a department forward, not be afraid to challenge the 'norm', all while being highly professional. If you have a technical background and IT understanding, this will certainly be an advantage.In return for your commitment and drive, you will receive a great path of progression, we offer excellent levels of training in commercial understanding, the opportunity to work alongside both highly experienced and supportive Service Delivery Managers drawing upon their knowledge, to further your career and a great team atmosphere which is essential to a successful and collaborative working structure.Package DescriptionCompetitive Salary + BenefitsAbout the CompanyComputacenter is Europe's leading independent IT provider, with about 15,000 employees worldwide. We work at the heart of digitalisation, advising organisations on IT strategy, implementing the most appropriate technology, optimising its performance, and managing our customers' infrastructures.Computacenter

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