Team Leader - Motor Claims

Halifax, UK
12 Jul 2019
24 Jul 2019
Contract Type
Full Time
The Opportunity

Team Leader - Motor Claims
Full Time / Permanent
Competitive salary based on experience
Location - Halifax office - Dean Clough Mills.

At RSA, we pride ourselves in having over 300 years of experience providing our customers with unwavering professionalism and a range of insurance options to meet their needs.

That's why we're always looking for the most talented people to join us and ensure we continue to deliver the products and service our customers expect.

We are currently recruiting for an experienced Team Leader to join our established team in our Motor Claims team based at our Halifax office.

The Role

In this role you will lead and manage the performance of a team of 10 - 14 motor claims handlers to achieve operational targets and deliver the defined customer service proposition in line with business strategy, while driving engagement within the team. This will be within the FNOL & First Party claims area of the business.

You will be responsible for communicating and implementing operational business plans and motivating others to achieve these plans. You will use your technical knowledge to coach, support and develop members of the team to ensure their ongoing development.

Knowledge & Experinece

* Must have experience of successfully managing a team of people within a contact centre/office environment.
* Advantageous to have a knowledge of Motor Claims and/or other insurance services
* Ideally have experience working as a Team Leader within a Motor Claims office environment.
* Experience of leading teams and delivering results through others
* Ability to take a pro-active results orientated claims approach.
* Strong IT & Numeracy skills.
* Excellent people skills with the ability to manage and improve other people's performance
* Lead change and motivate others

Reward & The Halifax Office

In addition to a competitive salary, our leading benefits package includes:

* Performance related bonus
* Employer Pension contribution up to 7.5 % with a further max match of 2.5%
* Life Assurance 10 times base salary
* Flexible benefits package to tailor your lifestyle and needs
* Employee Assistance Programme
* 25 days holiday
* Interest Free Season Ticket Travel Loan
* RSA product discount

Halifax Office

The Halifax office is home to teams from Commercial Operations, Finance, Personal and Commercial Claims. Based in the Dean Clough complex, the office benefits from an onsite staff deli, as well as a variety of other businesses based within the complex. These include cafes, an award winning restaurant, art gallery, bars, gym and a hairdresser.

With parking options close by and the train station only 10 minutes' walk away, the office is conveniently located only 5 minutes' walk from the town centre. The office has real people focus and encourages active participation in: Well-being activities, charity initiatives, volunteering and a busy social calendar including quizzes, summer and Christmas parties and an annual Shining Stars staff recognition event.

About Us

RSA is one of the world's leading FTSE 100 general insurers with a proud heritage dating back over 300 years. We provide high quality, innovative insurance products and services for some 20 million customers in over 100 countries, setting new standards in the industry.

Why are we telling you all this? Well, we're an ambitious sort of company. And if you're an ambitious sort of person - with the drive to improve us as you improve yourself - we'll promise you all the resources and career opportunities you need.

We aim to provide every one of our employees with a great work-life balance and the opportunity to contribute to charity. We have a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings.

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