Complaints & Administration Team Leader

Recruiter
ACS Recruitment Solutions Ltd
Location
Northampton, UK
Salary
Competitive
Posted
13 Jul 2019
Closes
23 Jul 2019
Ref
1200874818
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our client based within the heart of Northampton are currently seeking a Team Leader to join their fast paced and growing team. This is a fantastic opportunity for anyone with previous experience working as a Team Leader or Manager within a contact centre environment.

A successful candidate will have strong complaints handling experience, an enthusiastic and positive outlook and desire to further a career within a growing organisation.

Duties Include:
  • Day to day management of the team, ensuring all administration tasks are completed to the highest levels of accuracy
  • Ensuring all internal and external KPIs and SLAs are achieved
  • Identifying and utilising the teams core strengths to enhance team efficiency
  • Collation and delivery of various reports as requested by the senior management team
  • Managing business processes including; time and attendance, productivity and quality
  • Acting as a key point of escalation, supporting the team with any complex cases
  • Undertaking regular audits to ensure best practice and internal methodology is adhered to
  • To review operational processes, highlighting areas for improvement and risk as required
  • Offering continuous support and development to the team, ensuring their industry knowledge is upheld
  • To ensure all company procedures are adhered to at all times

Skills and Experience Required:
  • Demonstrable experience of both written and verbal complaint handling
  • Excellent leadership skills with an enthusiastic approach to work
  • Thorough and up to date knowledge of Data Protection Principles including subject access requests
  • Excellent written and verbal communication skills
  • Ability to understand and interpret various laws, regulations and policies
  • Previous team leading experience
  • Flexible, enthusiastic and adaptable approach
  • Ability to remain confidential at all times

ACS Recruitment are a recruitment business working on behalf of our client. We offer a number of perks for our staff including high street discounts plus much more.

If you know anyone else interested, we offer a £25 referral scheme for everyone recommended to us

Similar jobs

Similar jobs