Collections Coach

Stellar Select Ltd
Cardiff, UK
12 Jul 2019
01 Aug 2019
Contract Type
Full Time
Job Title: Collections Coach

Location: Cardiff

Salary: Up to £28,000 and discretionary annual bonus

Hours: Monday to Friday 9am to 5pm (will be required to be flexible)

  • 23 days holiday increasing to 25 days after 2 years' service
  • 1 day off - Birthday
  • 1 day off - Wellness day
  • Pension 10% employer's contribution with 5% employee contribution
  • Private Medical Cover which includes pre-existing conditions
  • Discounted rates for Car Finance
  • Death in service x4 of base salary
  • Cycle to work scheme
  • Free fresh Fruit daily
  • Discounts on 1000s of retailers/online stores
  • Pre-paid credit card- if hit targets hit (amount varies)
  • On-site café and restaurant
  • State of the art office facilities
  • Pool table/ ping pong tables/staff bar

About our client

Our client is one of the UK's fastest-growing independent finance companies, helping thousands of people, to fund their next car, van or motorcycle. Part of a large banking group, our client has an impeccable reputation for delivering high standards and excellent products by working with approved and trusted dealers to bring straight forward finance to customers around the UK. They provide funding options such as Hire Purchase and Personal Contract Purchase.

About the role of Collections Coach

The Collections department is responsible for helping customers who may find themselves in arrears or facing difficulty with their finance agreement. The department has a huge impact on the success of the business, and they are looking for individuals who can make a difference.

Collection Coaches assist with the ongoing coaching, training and development of staff within the Collections function and ensure training and development is successfully translated from theory into practice with an objective assessment of staff competency.

Responsibilities and experience required for the role of Collections Coach
  • Assist with the ongoing coaching, training and development of staff within the collections function
  • Support the Collections Trainer in the delivery of training sessions as and when required
  • Supporting colleague to understand the importance of reaching fair outcomes with customers
  • Working in partnership with external training providers where necessary
  • Working with a variety of Collections managers and team leaders to assist with one to one and group-based coaching through a wide range of methodologies
  • Adapting coaching style to best suit the people you are coaching, looking for innovative ways to ring to live their approach to collections and to ensure information is retained through ongoing support

Experience required for the role of Collections Coach
  • A min of 6 months experience in a regulated collections environment
  • Experience of coaching and mentoring within a contact centre environment
  • Knowledge of best proactive in coaching and how to plan and implement an effective session
  • Excellent written and verbal communication skills, recognising the best approach to take for a wide variety of people

For more information regarding the role of Collections Coach please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

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