SC Cleared IT Support Engineer

Concept Information Technology Limited
Wembley, UK
16 Jul 2019
14 Aug 2019
Contract Type
Full Time
Urgent contract positions - recruiting for multiple SC cleared IT contractors within London for long term positions

You will be onsite for a high profile public sector organisation, providing face to face first and second line support

The role will be working on one fixed site, providing a single point of contact for end user support, including technical advice to customers on complex queries and requests. You will be responsible for all aspects of application, desktop/mobile and network systems support and to ensure that this support meets the established Service Level Agreements and quality standards

Responsibilities and ideal experience of the role -
  • Provide a point of contact for all users of IS, providing face-to-face "IT tech bar" based support
  • Provide technical assistance (1st & 2nd line) to customers on the use of all IT - encompassing desktop/mobile and server, hardware and software
  • Ensure that all customer enquiries are effectively logged and support meets the established Service Level Agreements and quality standards
  • Providing support on Windows (7, 8.1 and 10)/ Office (2013/2016)/ web & browser based applications / Networks / Active Directory / Servers / IT hardware
  • Completing IT Installations, move and changes and contributing to running 'how-to' demo sessions
  • Be adaptable to different type of individuals and levels of seniority

Further role details -
  • Monday to Friday 09:00 to 17:30 based (37.5 hours pw)
  • Start date of July 2019, 18 month contract
  • Applications must be submitted ASAP - circa 6 week lead time
  • 1 week's initial training near Manchester (fully expensed)
  • Multiple positions throughout London, all referrals welcome

All candidates must hold valid SC Clearance (we would need to see proof of this). Once selected you will be put through an additional clearance which takes around 4 weeks.

The daily rate for the position is £130.00 per day (based on the longevity of the position)

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