Mortgage and Protection Advisor

YOPA Property Limited
Watford, UK
15 Jul 2019
24 Jul 2019
Contract Type
Full Time
The role of Mortgage & Protection Adviser at !

Offering a competitive base annual salary with uncapped commission opportunity the successful candidate could earn (as a guide) up to approx £100k OTE (UNCAPPED).

We're looking for an ambitious and talented Mortgage & Protection Adviser to be based at our award winning state-of-the-art Customer Contact Centre, based in Croxley Park, Watford.

The successful candidate will ideally be an experienced existing Mortgage & Protection broker / advisor looking for a busier more lucrative seat.

The successful candidate will display outstanding customer service skills as well as being highly motivated, professional and a real "people person" with the ambition to be the very best that you can be.

You should be an ambitious and target orientated and sales driven individual who thrives on delivering success to drive the growth of our business.

Winner of Best Online Agent for 2019 at UK Estate Agent of the Year awards, Yopa is a leading UK-based full service, fair fixed fee estate agent.

The responsibilities

In this role you will be responsible for:
  • Conducting sales opportunity calls with customers, building relationships to provide accurate advice on our range of regulated products whilst applying your expert knowledge
  • Proactively managing the customer experience from application to completion, understanding the customer's needs to ensure they receive exceptional service
  • Influencing your network and specialist colleagues, to ensure the delivery of consistently high standards of 'seamless' customer service across all propositions
  • Identifying broader opportunities and referring them to the most appropriate network or specialist colleague to ensure the branch achieves its overall goals
  • Delighting our clients throughout the process to ensure they come back for a re-mortgage and recommend to all their family and friends
  • Constantly looking to improve our in-house software by providing input to our product team

The experience

This exciting role requires you to have proven skills and experience in the following areas:
  • Certificate in Mortgage Advice and Practise (CeMAP) or Mortgage Advice Qualification (MAQ) and previous experience in advising customers on mortgage products
  • You'll have been a top performer in a leading mortgage broker
  • Previous experience in a customer-facing role, with excellent customer service and the ability to build strong relationships with customers, peers and more senior individuals
  • A good understanding of the mortgage market, products and services, and be able to demonstrate a keen interest in Mortgages
  • Strong communication skills, both written and verbal, and excellent interpersonal skills and the ability to overcome challenges

This role is deemed as a Certified role under the UK PRA & Financial Conduct Authority - Individual Accountabilities Regulations and following training, will require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

The ideal candidate
  • Previous experience of delivering exceptional sales growth
  • Background in Estate Agency
  • You will need to be adaptable, self-motivated and comfortable working in a fast paced, target driven environment
  • Ability to work under pressure, to targets, and to deadlines
  • A genuine passion and enjoyment in turning Customers into Fans!
  • A positive and hardworking mentality
  • Ability to quickly and easily build rapport with team members and customers
  • A track record of guiding your team to thrive within a target driven environment
  • Previous experience in a high-intensity environment

** You must have the right to work in the UK**

** Yopa is a direct to market employer and THird Party agencies need not apply or express interest**

About Yopa

Winner of Best Online Agent for 2019 at UK Estate Agent of the Year awards!

Yopa is a leading UK-based full service, fair fixed fee estate agent.

Founded in 2015, Yopa has already become the 6th largest estate agent in the UK, and in 2018 was awarded the 'Best online and hybrid agent of the year' by

In 2017 Yopa was recognised by LinkedIn as one of the UK's Top 20 Start-up companies to work for.

We are disrupting the traditional high street agencies by doing away with the unnecessary cost of high street shop fronts and leveraging its proprietary technology and scale to deliver a great experience for its customers, all for a fair fixed fee.

Yopa has already received over 3,100 '5 star' Trustpilot reviews from delighted customers and is backed by some of the biggest names in the property industry including Savills, DMGT and LSL Property Services plc.

Yopa is scaling, fast. We've achieved a lot so far, but we have big ambitions and the opportunity is huge.

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