Retail Store Manager

Charles Tyrwhitt Shirts
Alfreton, UK
15 Jul 2019
01 Aug 2019
Contract Type
Full Time
Retail Store Manager - East Midlands Designer Outlet
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Hello there! We're on a mission to make it easy for men to dress well. To help us do this, we're looking for an ambitious and professional Store Manager to lead our East Midlands Designer Outlet team!

Charles Tyrwhitt (pronounced "Tirrit" by the way) is a leading British menswear brand and multi-channel retailer. We're growing rapidly both in the UK and internationally; increasing sales year on year and setting and achieving ambitious targets. We are currently growing our retail estate to reach more customers across the globe and continue our purpose; making it easy for men to dress well. To sustain this growth and ever improve our outstanding service, we are looking for a savvy and charismatic Store Manager who is at the top of their game to lead our East Midlands Designer Outlet store.

The Role

This role will report directly into our Regional Manager, North and be responsible for maximising sales and improving the commercial performance of this great store. You'll play a key part in increasing turnover and profitability. You'll lead a strong team to continue to build upon exceptional levels of customer service and brand delivery through visual merchandising, sales and store standards. The role will have a big focus on team and people; you'll be involved in recruitment, on boarding, training and development, motivating and engaging a team of retail professionals, as well as conducting performance reviews.

Our customers are key to our business so you'll know how to make them feel extra special and resolve any issues quickly and effectively. You'll have an eye for numbers and manage budgets and targets. You'll produce weekly reports to reflect store performance and be confident sharing this across the business when required.

What we are looking for

We are looking for an experienced retail leader who ideally has experience with apparel. You'll be a confident communicator and understand how to engage and inspire a team. You'll live and breathe customer experience and strive constantly to make this better and better.

We are a dynamic, fast paced business so we look for people that embrace this type of culture and thrive in a changing environment.

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world!

He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Charles Tyrwhitt's spiritual home and flagship store is located on London's Jermyn Street. Our Global Head Office (Tyrwhitt Towers as it's affectionately known) is in London Bridge. We have two Contact Centres in the UK serving customers worldwide. Our USA Head Office is in Manhattan (naturally) and we have retail and/or online presence across North America, Europe and Australia. Pretty impressive hey?

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". Together we celebrate, innovate and strive to achieve greatness in all things. Three cheers for the Tyrwhitteers!

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